Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]Continue Reading
Over the years, outsourcing has become the norm for many businesses, both large and small. This isn’t surprising to see, considering that outsourced work is undeniably more cost-effective than adding in-house. Companies report between 10% to 25% savings, in part, due to how easy it is to adjust the amount of support they pay for, […]Continue Reading
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]Continue Reading
With businesses becoming more and more competitive, companies would do well to focus on delivering a stellar brand of customer service. Exceptional customer support—which is about making every contact point with buyers of your product or service as smooth and positive as possible—can help you lock in that competitive advantage for your growing business. In […]Continue Reading
There are more job openings today than there has been in nearly 20 years. However, most recruiters know that the unemployment rate is below 4%, leaving the battle for talent as one of the most challenging yet essential priorities of a growing business. In today’s blog, we tackle the risks of reactive hiring and the […]Continue Reading
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