You’ve probably run into social media posts or blogs that detail customer service horror stories: being left on hold for what seems like forever, inept representatives unable to answer questions, or even complaints going unnoticed. You may even have personally experienced customer service representatives that left you frustrated or irate. Unsurprisingly, customer service can greatly […]Continue Reading
Drive your business forward In a study that examined 529 small business owners and their decision to outsource, it was found that 37% of the survey’s total population was already outsourcing for a particular business process while 52% were planning to do so. With the many benefits it has to offer, it’s no surprise that […]Continue Reading
As the recruitment industry becomes increasingly competitive year after year, it’s becoming more apparent to hiring managers that they need to measure and track recruitment data in order to optimize their results and keeps hiring costs reasonable. In fact, about 70% of hiring managers agree that becoming data-driven is the key to more accurate recruitment tactics and […]Continue Reading
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]Continue Reading
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]Continue Reading
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