Competition in the current recruiting landscape has reached new heights. With employers becoming more aggressive when it comes to marketing themselves and offering unique perks/benefits, recruiters need to work harder and smarter to attract the best talent in the market. The challenge lies in avoiding mistakes that can cause you to lose money, time, and […]
Continue ReadingWhen an essential employee leaves a company for whatever reason, recruiters and HR outsourcing staff have to abandon whatever they are working on to go through the process of looking for candidates to fill the vacancy. While finding and hiring top talent is a priority, many seem to lose focus on another crucial part of […]
Continue ReadingIn today’s technologically enhanced business atmosphere, every business must have a digital presence. Regardless of your size or what field your brand is operating in, having a well-performing website is a bare minimum requirement for those who want to establish themselves in any industry these days. A well-designed website enables you to be quickly contacted […]
Continue ReadingOn March 11, 2020, the World Health Organization (WHO) declared the novel coronavirus or COVID-19 outbreak, as a pandemic. It means that the virus has spread across large regions worldwide. In the United States, President Donald Trump announced a national emergency in the country on March 13th. In response to this declaration, people immediately shifted […]
Continue ReadingYou may have noticed how the phrase “the future of work” gets thrown around recently. Often, the goal is to highlight the potential benefits of introducing automation, artificial intelligence, and other innovations to drive business success in today’s highly digital environment. While cutting-edge technologies may offer high-impact results for business operations, there’s another area where […]
Continue ReadingFor many business owners, it’s not enough to see reports that inform them if they’re meeting service standards and customers’ expectations. Aside from that information, they also need to know why or how they’re measuring those standards. One way to accurately measure the efficiency of your service team is by calculating your customer service metrics. […]
Continue ReadingWhat is the Implication of COVID-19 on the eCommerce Industry? COVID-19 has thrown the world into a spiral and has had a devastating impact on the global economy as countries on every continent are forced into lockdowns. With that said, there are two industries, namely healthcare and eCommerce, which have actually seen the opposite result. […]
Continue ReadingNumerous statistics attest to the importance of establishing a business environment where customer-centricity is the topmost priority. From profitability and competitiveness to employee engagement—all of these goals become easier to attain when you build a customer-centric culture within your organization. A customer-centric philosophy puts customer satisfaction at the center of your operations. Every product, technology, […]
Continue ReadingIn today’s marketplace, the power has shifted towards the consumers. With industries continually expanding and innovating, businesses need to adapt to the changes or risk losing customers. Now, customer churn has become a key metric in measuring customer satisfaction. The figures speak for themselves—Kolsky’s study shares that 1 in 26 unhappy customers will complain while […]
Continue ReadingAs a business owner, you should know by now that the professionals you require may be different from the candidates available. When it comes to expanding your staff, the widening skills gap can make it difficult for you to acquire top talents. With the fourth industrial revolution at hand, the introduction of technological innovations will […]
Continue ReadingPlease let us know how we can help by filling out the form, and you’ll hear back from us within 24 hours.