Call centers have been an invaluable part of enterprises, as they allow faster responses to customer concerns. The primary purpose is for a customer service representative to provide support and handle queries through a telephone or online call. They guide customers on technical issues, payment schemes, and even membership concerns. However, the function of call […]Continue Reading
Many avenues for learning have started to spring up in recent years. With the evolution of communication technology, learning processes have also grown significantly, gaining momentum through the rise of remote learning. However, e-learning is not only for students enrolled in the formal education system. They are also available to those who would want to […]Continue Reading
Customer service is a benchmark in any business. The level of service that your company offers should be excellent, efficient, and able to provide solutions for your clients. With solid customer service metrics, a business can be competent. Clear metrics are guides to improve how a company will meet customer demands. It can make consumers […]Continue Reading
For most companies in the United States, the ongoing pandemic has been profoundly impactful. The path to recovery is proving to be quite a challenge. Here in the Philippines, recent events have unfolded in the Business Process Outsourcing (BPO) industry that may change the way we view security protocol, continuity measures, and how we interface […]Continue Reading
Delivering quality customer experience became more vital for businesses during the pandemic. Consumer behavior changed as they remain to live in lockdown. With this, most people and organizations were forced to shift into a digital or remote way of running their operations. The work-at-home setup, online shopping and delivery, and virtual communication intensified the surge […]Continue Reading
These days, more companies based in the US, the UK, and Australia are choosing to work with offshore call center services. The benefits are far greater than choosing to manage an in-house call center, or even working with a nearshore call center in another city or state. At present, there are various call centers in […]Continue Reading
Cyberattacks are increasing. The impact of COVID-19 has created opportunities for threat actors to take advantage of vulnerable, unmanned networks, and corporate data. While many businesses have fallen victim, many more are wising up and beefing up information security and countermeasures against these attacks. However, while enterprises are commendable to self-initiate steps against these threats, […]Continue Reading
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