Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Inbound Support Services: The Key to Higher Customer Satisfaction

Outsourced customer support services help businesses deliver fast and ...

By Lorenzo Ruiz Castro|2025-07-10T14:41:33+08:00July 10th, 2025|Outsourcing Strategies|Comments Off

The Future of Support Is Offshore: Why Customer Service Outsourcing in the Philippines Is Leading the Evolution

The future of customer service isn’t in-house — it’s ...

By Lorenzo Ruiz Castro|2025-07-08T10:20:07+08:00July 9th, 2025|Offshoring|Comments Off

How to Be a Medical Coder in the Philippines

Medical coding is one of the most in-demand jobs ...

By Lorenzo Ruiz Castro|2025-07-08T18:07:21+08:00July 8th, 2025|Specialty Healthcare Outsourcing|Comments Off