Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Human-in-the-Loop (HITL) Hybrid Outsourcing Models

Most businesses today are expected to deliver results faster ...

By Lorenzo Ruiz Castro|2025-07-30T16:59:49+08:00July 30th, 2025|Back Office Support|Comments Off

Remote Working Best Practices: How Offshore Call Centers Maintain Productivity in Hybrid Work Environments

The remote work model is here to stay, but ...

By Lorenzo Ruiz Castro|2025-07-28T20:01:44+08:00July 28th, 2025|Offshoring, Outsourcing Strategies|Comments Off

The Cost Advantage of Outsourcing Multilingual Support Without Compromising Quality

Businesses that serve global markets need to offer support ...

By Lorenzo Ruiz Castro|2025-07-25T10:37:19+08:00July 27th, 2025|Industry Knowledge, Multilingual Support|Comments Off

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