Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The Secret Behind Filipino Customer Service: A Culture of Respect, Warmth, and Hospitality

In a global market where customer loyalty is fragile ...

By Lorenzo Ruiz Castro|2025-12-09T16:59:45+08:00December 9th, 2025|Customer Experience, Offshoring|Comments Off

Virtual Legal Assistant Services Every Busy Lawyer Needs

Lawyers face growing demands every day, from managing client ...

By Lorenzo Ruiz Castro|2025-12-04T16:13:08+08:00December 4th, 2025|LPO Services|Comments Off

Cost Savings and Compliance Benefits of Outsourcing Tax Preparation

Tax preparation is one of the most challenging and ...

By Lorenzo Ruiz Castro|2025-12-04T16:09:12+08:00December 4th, 2025|Outsourced Accounting and Bookkeeping|Comments Off