EJ Verginisa

About EJ Verginisa

As a seasoned executive in BPO solutions and services, specializing in optimizing business operations through strategic outsourcing, EJ has a proven track record in driving efficiency, enhancing customer service, and delivering innovative solutions. He is passionate about helping businesses achieve their goals through effective outsourcing strategies.

Looking Beyond Asia? Here’s Why Companies Are Outsourcing to Colombia

Many companies that used to focus only on Asia ...

By EJ Verginisa|2025-07-04T11:42:31+08:00July 4th, 2025|Colombian Nearshoring|Comments Off

ChatGPT for Customer Service: A Competitive Advantage or a Risky Shortcut?

From support tickets to real-time chat, ChatGPT is reshaping ...

By EJ Verginisa|2025-07-03T17:37:35+08:00July 3rd, 2025|Outsourced Customer Service|Comments Off

“The Doctor Will Zoom You Now”: Is Virtual Care Broken Without Offshore Support?

Telehealth promised to democratize care—but is it falling short? ...

By EJ Verginisa|2025-07-03T11:34:11+08:00July 3rd, 2025|Specialty Healthcare Outsourcing|Comments Off