Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Outsource Remote IT Support Services to the Philippines: The Smart Play for Scaling Global Operations

Global operations are expanding faster than internal IT teams ...

By Hannah Krisha Tongco|2025-12-03T14:19:11+08:00December 2nd, 2025|Offshoring, Outsourcing Strategies|Comments Off

Call Center for Ecommerce in Colombia: A Cost-Effective Way to Strengthen CX in a Tight Retail Market

The global retail landscape is tightening. Costs are rising, ...

By Hannah Krisha Tongco|2025-12-01T16:24:24+08:00December 1st, 2025|Customer Experience, Nearshoring|Comments Off

Understanding the U.S. Drug Price Debate and Its Impact on Pharmaceutical Firms

The debate over prescription drug costs has become one ...

By Hannah Krisha Tongco|2025-11-25T13:55:07+08:00November 25th, 2025|Industry Knowledge|Comments Off