Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Mastering the Morning: How Outsourcing Protects a Leader’s Most Valuable 2 Hours

Research shows the most successful leaders protect their mornings ...

By Hannah Krisha Tongco|2025-07-30T14:20:12+08:00July 30th, 2025|Ahead of the Curve Trends|Comments Off

When Fulfillment Becomes a Bottleneck: 7 Signs It’s Time to Outsource Order Processing

Order delays. Customer complaints. Inventory errors. When fulfillment breaks ...

By Hannah Krisha Tongco|2025-07-18T15:20:21+08:00July 17th, 2025|Outsourcing Strategies|Comments Off

The Future of Customer Experience: 7 Trends Business Leaders Can’t Ignore

Customer experience is no longer a cost center; it’s ...

By Hannah Krisha Tongco|2025-07-18T15:36:47+08:00July 14th, 2025|Customer Experience|Comments Off

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