Leonard Esguerra

Training and Operational Excellence Associate Manager

Leonard (Don) Esguerra is a certified communications and performance coach with over 16 years of experience in business process outsourcing (BPO) and shared services set-ups. He started as an agent in 2004 and worked his way up the ladder. His passion for excellence and accountability, with his continuous learning mindset, has helped him to become a supervisor for seven years and a people manager for over six years. He has been exposed to several verticals, including telecommunications, travel, finance, healthcare, real estate, and consumer retail.

Don’s mission is to help SuperStaff provide value-added services that leverage team collaboration for the company’s success and all its partner clients. He aims to empower others by sharing his performance management expertise, employee engagement, and fortifying working relationships.

Name: Leonard Esguerra

Position: Associate Manager, Training and Operational Excellence

Graduate Degree or certifications: BSBA – Major in Marketing

Languages Spoken: English

Industry Skills: Operations Management, Client Services, Training & Development, Process Improvement

Years in Industry: 17 years

Specialty within industry: Performance & Client Management, Coaching & Talent Development, Financial & Data Analysis, Hiring & Talent Acquisition, Employee Engagement

Personality: Situational leader, balances the 3-legged stool (Employee, Leadership and Financial needs)

Motivation: I am motivated by the fact that I will be able to perform at a high level and work with the sharpest minds in the industry

Work mantra: Proper Preparation Prevents Poor Performance (5P’s)

BPO motto: Devil is in the details AND people don’t leave their work, they leave their boss

lesguerra@superstaff.com
leonardesguerra

Let’s Make Things Happen

Marketing Consultant Expert

Richard Madsen

Marketing Consultant Expert
(555) 802-1234
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