Leonard (Don) Esguerra is a certified communications and performance coach with over 16 years of experience in business process outsourcing (BPO) and shared services set-ups. He started as an agent in 2004 and worked his way up the ladder. His passion for excellence and accountability, with his continuous learning mindset, has helped him to become a supervisor for seven years and a people manager for over six years. He has been exposed to several verticals, including telecommunications, travel, finance, healthcare, real estate, and consumer retail.
Don’s mission is to help SuperStaff provide value-added services that leverage team collaboration for the company’s success and all its partner clients. He aims to empower others by sharing his performance management expertise, employee engagement, and fortifying working relationships.
Name: Leonard Esguerra
Position: Associate Manager, Training and Operational Excellence
Graduate Degree or certifications: BSBA – Major in Marketing
Languages Spoken: English
Industry Skills: Operations Management, Client Services, Training & Development, Process Improvement
Years in Industry: 17 years
Specialty within industry: Performance & Client Management, Coaching & Talent Development, Financial & Data Analysis, Hiring & Talent Acquisition, Employee Engagement
Personality: Situational leader, balances the 3-legged stool (Employee, Leadership and Financial needs)
Motivation: I am motivated by the fact that I will be able to perform at a high level and work with the sharpest minds in the industry
Work mantra: Proper Preparation Prevents Poor Performance (5P’s)
BPO motto: Devil is in the details AND people don’t leave their work, they leave their boss