With an unparalleled understanding of Customer Service and Customer Experience, Mark has been successful in boosting campaign growth and scope of work throughout his tenure in the industry. Specializing in Performance and People Management while driving Employee and Stakeholder satisfaction, Mark continues to spearhead multiple pioneering campaigns and lines of business.
Name: Mark Ang-angco
Position: Operational Excellence and Training Manager
Graduate Degree or certifications: BSBA – Marketing
Languages Spoken: English, German, Pidgin
Industry Skills: Lean Six Sigma (yellow certified)
Years in Industry: 18 years
Specialty within industry: Personal Banking, Collections, Fraud Investigation, Telecommunications, Healthcare, Logistics and Sales
Personality: on the clock and off the clock
Motivation: My work! Career and life goals, and family
Work mantra: You’re only as good as your last performance so strive to be better than tomorrow.