Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Crucial Checks Before You Outsource Insurance Claims: Lessons from Recent Compliance Failures
Insurance claims outsourcing can help you cut costs, speed up turnaround times, and free up your internal teams to focus on higher-value tasks. But without the right partner, this smart move can quickly backfire. ...
What Is the 80 20 Rule in Cold Calling and How to Use It?
Cold calling is far from dead. In today’s crowded B2B landscape, it remains one of the most direct ways to spark conversations with decision-makers. But as more companies compete for the same sliver of ...
Cost-Effective Legal Solutions: The Case for Remote Legal Professionals
Legal teams are under pressure to deliver results while keeping costs manageable. Instead of adding full-time staff or overloading existing teams, many firms are choosing remote legal services to maintain productivity and reduce spending. ...

24April 2023

With High Resignation Rates, Idaho Businesses May Benefit From Global Outsourcing Services

Jaymee Cichon2024-10-08T19:46:15+08:00Outsourced Call Center Services, Business Process Outsourcing, Insider Insights, Outsourced Customer Service|

While labor shortages plague the entire country, some states have to fight harder for talent -- and with a ...

11April 2023

How Nearshoring Companies Can Help Address the Customer Service Agents Shortage in the North American Aviation Industry

Jaymee Cichon2025-02-10T11:24:42+08:00Outsourced Customer Service, Nearshoring|

Customer service has always been an integral part of the aviation industry, becoming even more critical as people make ...

13March 2023

ChatGPT for Customer Service: Is It a Friend or a Foe?

Hannah Krisha Tongco2024-11-29T12:11:42+08:00Outsourced Customer Service, Artificial Intelligence and Machine Learning Solutions|

Since its launch in November 2022, ChatGPT has been making headlines worldwide. The innovative artificial intelligence tool has generated ...

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