Receiving customer feedback is unavoidable when doing business. Positive reviews help your company look competent and reliable. But no matter how hard you try, you can still have one bad review that could potentially tarnish everything you’ve worked hard on. Don’t let the negative customer feedback get to you. Instead of finding ways to avoid […]
Continue ReadingOne of the distinctions between an average employee from an excellent one is the ability to perform well under pressure. It is both a personal and professional quality that serves as an asset for any employee. How so? In a work context, working well under pressure means dealing with constraints that are often beyond a […]
Continue ReadingThe speed of response time to a customer service request is a significant indicator of how good customer service is. With the technology available to resolve inquiries within a short period, a customer will no longer feel that their concern is forgotten. Make your customer feel that you value their time and feedback, especially if […]
Continue ReadingIn today’s highly connected world, reputation management is the name of the game. Global lockdowns have helped paved the way for businesses to conduct their operations online. Buyers aren’t just looking for stellar products and services—your business must also provide excellent customer service. What kind of customer experience do you provide your customers? Here are […]
Continue ReadingCustomer service is a benchmark in any business. The level of service that your company offers should be excellent, efficient, and able to provide solutions for your clients. With solid customer service metrics, a business can be competent. Clear metrics are guides to improve how a company will meet customer demands. It can make consumers […]
Continue ReadingDelivering quality customer experience became more vital for businesses during the pandemic. Consumer behavior changed as they remain to live in lockdown. With this, most people and organizations were forced to shift into a digital or remote way of running their operations. The work-at-home setup, online shopping and delivery, and virtual communication intensified the surge […]
Continue ReadingWhile difficult customers can be a nightmare for customer service representatives, being able to service these customers effectively is vital to any business’s success. Whether you outsource customer service or maintain an in-house team, providing outstanding customer support can make all the difference in helping businesses get ahead of the competition. In fact, 51% of […]
Continue ReadingFor many business owners, it’s not enough to see reports that inform them if they’re meeting service standards and customers’ expectations. Aside from that information, they also need to know why or how they’re measuring those standards. One way to accurately measure the efficiency of your service team is by calculating your customer service metrics. […]
Continue ReadingCustomer service is an essential experience to perfect. Every interaction your team has with your clients influences the way they perceive your brand. Now, more than ever, consumers expect a higher standard of support at every step of their journey. Anything less can create a bad impression, with 56% of consumers walking away from brands […]
Continue ReadingIn a highly saturated marketplace, innovative campaigns and competitively priced products aren’t enough to stay ahead of the competition. Now that service standards are higher than ever, your ability to provide excellent customer service can also define the success of your business. Gathering information from your customers is essential for your brand’s success. From product […]
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