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Interactive customer service is not merely for in-person transactions anymore. Everyone with eyes can see that because digital business is on the rise, customer engagement practices will need to adapt to the digital age of commerce. Finding ways to personalize and give that friendly and sincere touch to your customers is a must. With many […]
Continue ReadingHow Virtual Assistants can Help You in Your FBA Business COVID-19 has been a tremendous source of anxiety for business owners all over the world and across industries. And although digitally based businesses have fared better than their brick and mortar counterparts, Fulfillment By Amazon (FBA) sellers are certainly not exempt from the uncertainty that […]
Continue ReadingSo, now you’ve decided to dip your toes into the vast ocean of online sales by establishing an eCommerce business. While it may initially seem like a walk in the park, profits can be harder to come by than you think. Thankfully, because of the offshore workforce, your business can accomplish tasks you never thought […]
Continue ReadingFulfillment by Amazon – How the COVID-19 Pandemic is Affecting It For people involved in eCommerce, Fulfillment by Amazon (FBA) has been a very reliable tool. Through it, entrepreneurs are able to leverage Amazon’s centers in order to ensure the efficient selling and distribution of their products. The COVID-19 pandemic, however, has affected this platform, […]
Continue ReadingWhat is the Implication of COVID-19 on the eCommerce Industry? COVID-19 has thrown the world into a spiral and has had a devastating impact on the global economy as countries on every continent are forced into lockdowns. With that said, there are two industries, namely healthcare and eCommerce, which have actually seen the opposite result. […]
Continue ReadingOutsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]
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