Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

What Works (and What Doesn’t) in Managing a Remote Workforce
Managing a remote team is no longer just an option for growing businesses. It's a day-to-day reality that calls for the right structure, tools, and habits. When done well, remote team management helps companies ...
Affordable Telemarketing Services for Small Businesses on a Budget
Small businesses have big goals, but often with small teams and even smaller budgets. Building a full in-house sales or outreach team can be expensive and time-consuming. That’s where telemarketing services for small businesses ...
RTO Mandates vs. Remote BPO Teams: Who’s Winning the Productivity Race?
The workplace is changing. As some companies push to bring employees back to the office, others are finding success by letting their teams stay remote. This shift has sparked debate about which model leads ...

28August 2025

Onshore vs Offshore Outsourcing: Debunking Common Myths and Misconceptions

Ann Gelli Tolentino2025-08-28T11:20:20+08:00Industry Knowledge, Offshoring|

Many executives still make outsourcing decisions based on outdated assumptions, often relying on hearsay rather than hard evidence. This ...

26August 2025

Skilled, Scalable, and Service-Oriented: How the Philippines Delivers Offshore Outsourcing Benefits Across Industries

Lorenzo Ruiz Castro2025-08-26T20:22:27+08:00Industry Knowledge, Offshoring|

For years, the Philippines has been known as the world’s go-to destination for call centers. But the truth is, ...

26August 2025

From Call Centers to AI Support: The Expanding Scope of Nearshore Solutions

Jaymee Cichon2025-08-26T20:08:05+08:00Industry Knowledge, Nearshoring|

In just a few short years, nearshore outsourcing has transformed from a simple model of phone-based customer service into ...

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