Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

What Is a Virtual Medical Receptionist Service—and Why Clinics Need One
Running a clinic today means balancing two equally demanding priorities: providing quality patient care and keeping up with endless administrative tasks. From fielding nonstop phone calls to managing appointment scheduling, front desk teams are ...
Colombia Graduates 13k IT Professionals Annually—What That Means for Global Outsourcers
Colombia is making a name for itself in the global outsourcing space, not just for its call centers but also for its growing pool of tech talent. With around 13,000 IT professionals graduating each ...
Automation Hits Colombia: AI & RPA Now Core to Local BPO Strategy
The rise of automation is reshaping global outsourcing strategies, and Colombia is moving quickly to adapt. With a strong BPO sector and growing tech talent, the country is integrating robotic process automation (RPA) to ...

26August 2025

Skilled, Scalable, and Service-Oriented: How the Philippines Delivers Offshore Outsourcing Benefits Across Industries

Lorenzo Ruiz Castro2025-08-26T20:22:27+08:00Industry Knowledge, Offshoring|

For years, the Philippines has been known as the world’s go-to destination for call centers. But the truth is, ...

26August 2025

From Call Centers to AI Support: The Expanding Scope of Nearshore Solutions

Jaymee Cichon2025-08-26T20:08:05+08:00Industry Knowledge, Nearshoring|

In just a few short years, nearshore outsourcing has transformed from a simple model of phone-based customer service into ...

26August 2025

Cybersecurity Risks from Support Outsourcing

EJ Verginisa2025-08-26T19:09:29+08:00Industry Knowledge|

Recent years have shown that one of the fastest-growing sources of cyberattacks comes not directly from a company’s own ...

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