Offshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Nearshore Staff Augmentation Explained: Talent, Costs, and Advantages
Expanding a company often means balancing costs, talent needs, and flexibility. Many businesses struggle to find skilled professionals quickly, and hiring in-house can be slow and expensive. Nearshore staff augmentation offers a practical solution, ...
Inside the US Government Shutdown: What It Means for Your Business
When a US government shutdown hits, the headlines often focus on furloughed federal workers and political standoffs in Washington. But beyond Capitol Hill, the ripple effects quickly spread through the private sector, touching businesses ...
Colombia’s Innovation Lab: Where Conversational AI vs Chatbot Takes Center Stage
The customer experience battlefield is shifting as businesses rethink digital communication. Static bots that once handled simple requests are being replaced with dynamic systems designed to converse like humans. This debate is best framed ...

9October 2025

No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales

Hannah Krisha Tongco2025-10-09T11:34:57+08:00Customer Experience, Human Interest, Offshoring|

Every brand has its share of customer service horror stories—the kind that send shivers down the spine of even ...

5October 2025

Local Teams, International Resilience: The Role of Offshoring in Strengthening Global Supply Chain Management

Ann Gelli Tolentino2025-10-03T11:18:20+08:00Industry Knowledge, Offshoring|

Global supply chains are under more strain than ever before. From geopolitical tensions and shifting trade policies to natural ...

28September 2025

Is AI Ending Entry-Level Jobs? Here’s How BPO Companies in the Philippines Open Doors for New Graduates

Hannah Krisha Tongco2025-09-25T12:08:17+08:00Human Interest, Offshoring|

AI is no longer just a buzzword; it’s actively taking over tasks that once defined the first step into ...

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