No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales
Every brand has its share of customer service horror stories—the kind that send shivers down the spine of even ...
Local Teams, International Resilience: The Role of Offshoring in Strengthening Global Supply Chain Management
Global supply chains are under more strain than ever before. From geopolitical tensions and shifting trade policies to natural ...
Is AI Ending Entry-Level Jobs? Here’s How BPO Companies in the Philippines Open Doors for New Graduates
AI is no longer just a buzzword; it’s actively taking over tasks that once defined the first step into ...