Technical Support

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

As U.S.–India Trade Tensions Escalate, the Philippines Emerges as the Preferred Offshoring Destination
August 28, 2025 — Manila, Philippines The escalating trade dispute between Washington and New Delhi has sent ripples across the global economy, with U.S. tariffs on Indian goods reaching an unprecedented 50%. What was ...
Onshore vs Offshore Outsourcing: Debunking Common Myths and Misconceptions
Many executives still make outsourcing decisions based on outdated assumptions, often relying on hearsay rather than hard evidence. This approach can limit opportunities and prevent companies from fully leveraging the benefits of outsourcing. The ...
Why It’s Important to Calculate Cost Per Call Before You Outsource
Every customer service operation comes with a cost. But not all businesses know exactly how much they spend per customer interaction. Before outsourcing your support functions, one of the smartest steps is to calculate ...

24July 2025

Offshore Multilingual Help Desk Teams: A Must-Have for International E-Commerce and SaaS Companies

Lorenzo Ruiz Castro2025-07-24T14:19:36+08:00Offshoring, Technical Support|

Global growth means global support—are you ready to speak your customers’ language? As e-commerce and SaaS companies expand into ...

23July 2025

Why SaaS Companies Need a 24/7 Helpdesk Partner — And Why Outsourcing Delivers Better Support

EJ Verginisa2025-07-23T11:55:24+08:00Technical Support|

If your SaaS platform goes silent at midnight, chances are, you’re losing users by the minute. In a space ...

15July 2025

Trump’s Cyber Reset: What the 2025 Executive Order Means for Outsourced IT Operations

EJ Verginisa2025-07-15T20:44:36+08:00Technical Support|

In 2025, President Trump signed an executive order aimed at strengthening the country’s cybersecurity policies. This move affects not ...

Previous 123 Next