Technical Support Archives

As U.S.–India Trade Tensions Escalate, the Philippines Emerges as the Preferred Offshoring Destination
August 28, 2025 — Manila, Philippines The escalating trade dispute between Washington and New Delhi has sent ripples across the global economy, with U.S. tariffs on Indian goods reaching an unprecedented 50%. What was ...
Onshore vs Offshore Outsourcing: Debunking Common Myths and Misconceptions
Many executives still make outsourcing decisions based on outdated assumptions, often relying on hearsay rather than hard evidence. This approach can limit opportunities and prevent companies from fully leveraging the benefits of outsourcing. The ...
Why It’s Important to Calculate Cost Per Call Before You Outsource
Every customer service operation comes with a cost. But not all businesses know exactly how much they spend per customer interaction. Before outsourcing your support functions, one of the smartest steps is to calculate ...