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This week’s round-up highlights the continued impact of outsourcing on the software industry, what’s ahead of outsourcing in 2021, and our frontline call center agents share their ways of staying calm and keeping customers happy in the midst of a pandemic.
Your weekly dose of ten up-to-date posts gives you a rundown of the impact of outsourcing on businesses and tips on handling stressful customer interactions directly from frontline agents.
2020 has been an eye-opener for many of us. The COVID-19 pandemic showed traditional models of doing business are not enough to meet the challenges of containment. Enlighten gives a glimpse of what to expect in 2021 for the Business Process Outsourcing (BPO) industry.
N-iX is one of the fastest-growing IT companies in Europe with a global footprint in software development. In this article, N-iX provides an ultimate guide for front-end development outsourcing, including models of cooperation and where to find them.
In their new blog, Clockwise shares the benefits of outsourcing your Web Development and steps on how to outsource them. The article takes it a notch higher by providing platforms where you can find a Web Development partner. Read on to know more about their web development outsourcing tips.
Software Focus is an independent tech publication for technophiles. Their latest article tells us the types of outsourcing projects for IT startups and what opportunities to look for in their partners.
Stories about thought leadership, small businesses, and young people — that is YoungUpstarts. In this blog, YoungUpstarts talks about Outsourcing services that startups can leverage from. Take advantage of these professional services to help you scale up your business.
Do you need help with customer support? If your answer is yes, then this is the right article for you. Chris, from Startupguys, shares the benefits of outsourcing your service desk, which can help grow your business. It makes financial sense to hire BPO services to handle customer support.
As a start-up, do you feel like you can’t do everything all at the same time? InfiniGEEK discusses major benefits when you outsource services for your business. Utilize experts in software development, customer service, and many more by outsourcing them. One of the many benefits you can experience with outsourcing is placing value on your time as your business grows.
Maximize the financial benefit of Outsourcing. Identify dishonest practices and hidden costs in outsourcing. This article points out four places where hidden costs can be uncovered.
Are you a budding blogger or a seasoned one? Learn five things you can outsource to gain the time to focus on growing your business. Adam is an influencer with over 500,000 monthly readers with articles covering software reviews and business scaling up advice.
With the COVID-19 pandemic ravage across the world, more and more people are experiencing anxiety and frustration. This has been evident in this article from CGS Blog. As call volume increased during this period, our call center agents have experienced these stressful interactions in the frontlines. Learn how they manage and stay calm to keep customers satisfied and happy.
In conclusion, Outsourcing is a global trend that is likely to lead to an economic boost, and utilizing the advantages is up to you. One clear thing is how outsourcing has proven to be a cost-efficient and most effective solution in growing your business.
Want to get started on Outsourcing? Check out Superstaff Outsourcing Solutions to know how we can provide solutions for you and your organization.
Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
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