Much like other outsourcing solutions, legal process outsourcing (LPO) or paralegal outsourcing greatly benefits its target market:  law firms and companies.

Law firms are either bustling or idle, depending on the workload or number of clients they have. Occasionally, they are loaded. Sometimes, there is not much to do. Hence, having an in-house paralegal department may be impractical for this setup since the staff only works when needed. Given this condition, legal services outsourcing brings a considerable advantage since the outsourced team is only engaged when asked.

Discover what added value legal process outsourcing brings and how your firm can benefit from them.

Increasing Profitability with Legal Process Outsourcing

Nowadays, legal experts believe that increasing profitability can improve the effectiveness and the self-confidence of legal professionals. It is not only because they have “bills to pay.” There is no chance that these experts and free volunteerism will be adequate to satisfy the substantial unmet demand for personal plight legal services.

One way for law firms to gain profitability is by streamlining their complex tasks. It requires taking account of the firm’s essential resources, core competencies, and value chain. Therefore, they must implement an effective strategy to achieve this goal.

One such strategy is legal process outsourcing or LPO. Outsourcing certain services from the firm’s value chain that are high-priced for clients, yet uncomplicated, can increase a firm’s profitability.

Gaining profitability through legal process outsourcing needs to heed the following: 

  1. Employ efficient marketing techniques
    1. Start a marketing budget plan to take your practice to the next level.
    2. Build and keep an ideal marketing plan that targets potential clients.
  2. Effective practice management
    1. Review feedback from clients frequently to improve services.
    2. Utilize legal documents automation software to reduce mistakes and inaccuracy.
    3. Use a unified system for handling administrative tasks.
  3. Adopt new technology trends
    1. Use cloud-based storage
    2. Design legal template software.
    3. Develop mobile technology applications.
  4. Practicing financial management
    1. Assess expenses regularly.
    2. Avoid extending credit.
    3. Collect payment in advance if possible.
    4. Organize a process for controlling receivables.

Outsourcing can provide law firms with a competitive advantage to remain profitable during the pandemic by adapting and being flexible in their strategic decision-making. 

Benefits of Outsourcing Legal Services

Other than profitability, outsourcing legal services can bring the following benefits to a legal company: 

1.  Access to the latest technology. LPO companies use the latest technology, premium storage services, and research tools. They also have access to and make use of data privacy and protection software. Additionally, service providers also assist in documentation, document storage, and transcription. 

Clients make use of these without having to invest in facilities and equipment.

2.  Cost-effective. LPO can lead to substantial cost savings. The cost of recruiting adequate attorneys and paralegal teams and providing training can be pretty expensive. With LPO, you need not spend on these since the service providers will shoulder those necessary expenses.

3.  A vast pool of talents. This advantage enhances the quality and range of the services that an outsourcing firm can offer. It also reduces the workload of in-house professionals and fills the gaps in the business competencies.

Paralegals execute their duties under the supervision of a licensed lawyer. They are not allowed to execute a licensed attorney’s responsibilities but are qualified to execute other tasks, such as:

  • Case management
  • Casting legal deadlines and filing documents
  • Legal research, fact-gathering, and information retrieval 
  • Interviewing clients and maintaining contact with them
  • Drafting and analyzing legal records
  • Preparing for and aiding throughout the prosecution
  • Representing clients before a state or governmental agency if authorized by law
  • Finding and questioning witnesses
  • Abstracting documents and proceedings
  • Attending legal proceedings 

According to the American Bar Association (ABA), the paralegal field is open to professionals with varied work experience and educational backgrounds.

Generally, employers require the following when hiring a paralegal:

  • Finish a formal paralegal education program with at least 18 semester hours of paralegal-specific courses
  • Attain professional legal experience
  • Earn paralegal professional certification

Completing these requirements means that an outsourced paralegal team can effectively perform their tasks and are qualified to work for a law firm without becoming licensed lawyers.

1. 24/7 operations. Outsourcing companies usually offshore to countries with different time zones such as the Philippines. This practice enables a 24/7 operation for paralegal outsourcing services


2. Flexibility and scalability. Outsourcing legal services allow law firms’ internal staff to focus more on their core business activities. A combination of an outsourced and in-house team helps the company scale up instantly for a project or a case since they will not have to deal with smaller or additional tasks. Instead, those assignments were given to the outsourced service provider. 

Legal Process Outsourcing

Typical Legal Process Outsourcing Services and Roles

Below are the amenable LPO services that top outsourcing companies provide:

  • Legal transcriptionists

One of the legal transcriptionist’s primary functions is transcribing audio recordings into written documents. The transcriptions are from court proceedings, dictated notes, recorded statements, and several other legal records sources.

Legal transcriptionists may also deliver a series of many other vital functions that overlap with many types of legal assistant services, including:

  • Revising and proofreading legal documents
  • Drafting pleadings and discovery
  • Editing previously produced transcriptions as needed
  • Filing legal documents and paperwork 
  • Legal secretaries

Legal secretaries perform administrative duties within a law office or other legal settings such as government agencies, corporate legal departments, and public interest firms. However, their superior knowledge and skills of the legal system and the subtleties of law separate them from regular administrative assistants.

Generally, legal secretaries answer the phones, file and organize documents, and perform high-value functions such as handling client relationships and drafting legal documents. They are highly adaptive individuals who can work under pressure and tight deadlines. They also possess excellent interpersonal communication and organizational skills. 

  • Liaison officers

Liaison officers coordinate between an organization and another entity. They serve as the intermediary that streamlines operations, settles issues, enhances communication, and ensures that the relationship between two parties is as beneficial as possible.

The duties and responsibilities of liaison officers include:

  • Having a thorough knowledge of the business
  • Monitoring, coordinating, and delivering significant objectives of the business
  • Collecting, examining, and using data and feedback to identify opportunities to improve the relationship between the company and the other entity
  • Organizing reports on incidents, events, or updates about an essential issue for the business 
  • Personal injury paralegals

Personal injury paralegals work on a person’s injury or accident caused by another individual or group.

Personal injury paralegals may specialize in the plaintiff’s injury or the defendant’s injury. Some duties they perform are:

  • Studying relevant state laws on personal injury
  • Interviewing clients about their injuries
  • Collecting medical reports
  • Obtaining insurance details from the defendant
  • Assisting in settlement demands preparation.

Personal injury paralegals need to be familiar with litigation, have excellent communication skills, and understand basic medical jargon.

  • Legal researchers

Legal researchers engage in in-depth research on any aspect of the law in support of a company or individual. They cover different roles at different levels to acquire more knowledge of a particular law area. They have to be trained in specific professional research tools and how best to use them.

Legal researchers do other research types, such as looking into the actual legal market and law firms to generate rankings and additional information such as law firm directories. 

  • Collections paralegal 

Collections paralegals are responsible for handling a portfolio of collections matters, including preparing the required legal documents related to a type of collections, and in bankruptcy and liquidation proceedings.

Collection paralegals are responsible for: 

  • Arranging the collection pleadings and proceedings 
  • Liaising with other firm members and external parties involved with collections proceedings
  • Contacting and following up with clients regularly
  • Processing all funds collected 

Law firms can easily outsource these roles to more experienced specialists to lessen the workload and reduce costs.  Conducting research and choose the right company for your needs is essential to your success.

Getting the Best Paralegal Outsourcing Services

Outsourcing adds to law firms as it boosts profitability by giving paralegal tasks to a hired company without wasting precious resources. 

Besides profitability, outsourcing also allows access to the latest technology and a handful of experts on executing legal process services.

Choosing the LPO provider with an experienced team and a high degree of professional expertise in the legal field is your next best move.

SuperStaff has a rich talent pool dedicated to continuous improvement through training and innovation. By doing so, we produce tangible results for your company.

Why does SuperStaff have the best paralegal outsourcing services?

  • Excellence. We are our own critics. SuperStaff pushes itself to be better every day and perseveres to meet and exceed your needs altogether. 
  • Versatility. With the industries limited by the lockdown in response to the COVID-19 outbreak, SuperStaff ensures that our employees can work even from home. As of today, SuperStaff has even doubled in the workforce since March of this year. We guarantee to support your operations even in crises. 
  • Accountability. SuperStaff believes that sustaining a business partnership requires full and transparent reporting across company divisions. It can appear as having a QA team meeting with the QA team of the client, an IT department meeting with the IT department of the client, or a recruitment team meeting with the recruitment team of the client.

This approach will diminish the possibility of limiting your management’s internal development to handle future complications.  

Learn more about Outsourcing Paralegal Services

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