iSupport Specialist Level 1

Job Summary

An iSupport Specialist Level 1 is responsible for assisting our Territory Representatives and Call Center by completing a variety of administrative tasks.

Job Requirements

• Preferably with background in Dentistry or Dental Technology
• Candidate must possess at least a Bachelor’s/College Degree, or equivalent.
• Experience in legal services or regulatory compliance a plus.
• Knowledge or experience with U.S. or Filipino regulations relating to the sale and handling of regulated pharmaceuticals and
  medical devices a plus
• Attention to detail
• Ability to work under pressure
• Excellent interpersonal skills, written and oral communication skills
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Can thrive in a fast changing environment and can deal with ambiguities
• Applicants must be willing to work in Makati.
• Flexibility to work on a mid-shift/graveyard shift
• Attractive compensation package awaits successful candidate.
• One (1) full time position available.

Qualifications

In order to be successful, an iSupport Specialist must possess the following:

• A strong work ethic that includes neatness and punctuality
• A proven ability to work with multiple departments and Territory Representatives
• The ability to work independently and within a team environment
• Solid computer skills with knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent verbal and written communication skills (must be fluent in English)
• The ability to complete tasks accurately and on-time, with a focus on accuracy and attention to detail
• Ongoing flexibility and commitment to meeting the evolving needs of our sales and business groups
• Demonstrated track record of similar experience and 4 year degree preferred
• Excellent time management, prioritization, problem solving, and organizational skills
• Strong interpersonal skills
• The ability to respond effectively to inquiries or complaints and maintain confidentiality of sensitive information.
• Knowledge of U.S. retailers and consumer products a plus
• Willingness to adapt to changing business needs and deadlines

Duties and Responsiblities

• Running necessary business reports and collating the data as needed
• Accurately and completely communicating required account set-up information to the Treasury Operations Department
• Submitting various internal requests to Treasury Ops, Design or TRs that require follow up
• Submitting necessary documentation to our vendor partners to redeem for earned free goods
• Completing billings for vendor partnerships – includes Practice Mojo, Butler No Charge, OSHA
• Completing Design department billings for customer orders
• Entering price overrides for TRs
• Price conversions
• Vendor recall billings
• Assisting on special projects when needed
• Performing additional duties as assigned