Technical Support Specialist

Job Summary

Benco requires an experienced Technical Support Specialist whose main role is to answer inbound calls from customers, troubleshoot technical issues, and configure PCs and laptops

Qualifications

  • Candidate must possess at least a Bachelor’s/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Preferably 1-4 yrs. experienced employees specializing in Technical & Helpdesk Support or equivalent.
  • Requires above average customer service and phone skills.
  • A+, Network+, and/or MCP Certification is highly desired.
  • Experience with troubleshooting on MS Windows OS and MS application is expected.
  • Candidate must be professional and hardworking
  • Team-oriented work ethic that includes willingness to help others with a positive attitude.
  • Applicants must be willing to work on night shift.

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