Many companies from different sectors now have customer service support in their own languages to provide consumers with useful resources. If you’re not offering multilingual customer support, you limit your company’s chance of growth. This week’s outsourcing round-up clarified insights on why businesses should offer multi-language support in an effort to offer world-class services.

SuperStaff Outsourcing Roundup Monday

Ten blog posts discussing the advantages of multilingual support in the global workspace

How to Implement Quality Customer Support for Multilingual Websites TorqueMag

There are many ways to offer an exceptional level of service but speaking your customer’s language is important. Tom Rankin from TorqueMag discussed 4 key tips on providing customer support for multilingual websites. 

Multi-Language Website Tutorial & Best Practices Translate Press

We live in a multilingual world, so offering your website in more than one language is a great way to connect with new audiences by making your site user-friendly. In this article, Translate Press shares how to translate your website using a convenient visual interface. 

7 Most Important Languages In Business Rype Magazine

Bill Gates admitted that his biggest regret in life was being able to speak only one business language. No matter how advanced translation tools become, the real business is still done with real people. Which of these important languages in business according to Rype Magazine, is a gold mine for your organization?

Why Languages are Important in Online Business and Beyond Weglot Blog

With different languages around the world, learning a foreign language can help you communicate better with your customers and sell your products and services. This article from Weglot Blog identified what you need to do to take advantage of multilingualism.

The Increasing Need For A Complete Multilingual Presence Online Social Hire

In the past few years, the number of people buying goods online has dramatically increased by more than three times the rate it did in the previous decade. In this article, Social Hire looks at the importance of translation and localization as part of a properly managed, multilingual social media marketing campaign for your business. 

Alexa Adds New Tongues to Multilingual Mode Voicebot.ai

The concept behind multilingual mode is to make it easier to speak to people in different languages. Voicebot.ai reported how Amazon’s voice assistant, Alexa, is now able to respond to any language spoken in either English, German, French, Japanese, or Wakanese. 

Why We Built COMET, a New Framework and Metric for Automated Machine Translation Evaluation Unbabel

A new metric for measuring the quality of translation in human languages has been developed by a team of researchers in the US. Learn more about COMET and how Unbabel designed this framework to improve the quality of multilingual support for customer service teams. 

Effective Internationalization Development Management for a Smooth Global Entry Bureau Works

If you’re planning to launch your business in a multilingual language, then you need to think carefully about how you’re going to cope with the challenges of global expansion. In this article, Bureau Works described effective internationalization development management for a smooth global entry. 

How to Succeed in your Business Networking through Multilingual Webinars in the New Normal IT Business Net

For most companies, the COVID-19 pandemic meant the need to offer services in new ways and reach out to new audiences, mostly online. IT Business Net shares how a multilingual webinar can be a powerful online marketing tool in thriving to successfully gain more clients. 

Top Tips for Scaling Customer Support  KantanMT Blog

Customer loyalty is increasingly difficult to earn these days and even harder to maintain as consumers have more choices at their disposal. In a study by Common Sense Advisory, it was found that you can lose as much as 40% of your target market if your business does not have multi-language support. KantanMT took a hard look at how to increase business efficiency by scaling customer support and considering multi-language options to increase human engagement.

Any business can improve customer service in one way or another. With SuperStaff, you can gain access to years of experience, knowledge, and premium multilingual customer support teams.

 Get in touch with our team to know more about our services and how we can provide captive solutions for you and your business.

Book a consultation now 

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