1-844-92-SUPER
info@superstaff.com
Many companies from different sectors now have customer service support in their own languages to provide consumers with useful resources. If you’re not offering multilingual customer support, you limit your company’s chance of growth. This week’s outsourcing round-up clarified insights on why businesses should offer multi-language support in an effort to offer world-class services.
There are many ways to offer an exceptional level of service but speaking your customer’s language is important. Tom Rankin from TorqueMag discussed 4 key tips on providing customer support for multilingual websites.
We live in a multilingual world, so offering your website in more than one language is a great way to connect with new audiences by making your site user-friendly. In this article, Translate Press shares how to translate your website using a convenient visual interface.
Bill Gates admitted that his biggest regret in life was being able to speak only one business language. No matter how advanced translation tools become, the real business is still done with real people. Which of these important languages in business according to Rype Magazine, is a gold mine for your organization?
With different languages around the world, learning a foreign language can help you communicate better with your customers and sell your products and services. This article from Weglot Blog identified what you need to do to take advantage of multilingualism.
In the past few years, the number of people buying goods online has dramatically increased by more than three times the rate it did in the previous decade. In this article, Social Hire looks at the importance of translation and localization as part of a properly managed, multilingual social media marketing campaign for your business.
The concept behind multilingual mode is to make it easier to speak to people in different languages. Voicebot.ai reported how Amazon’s voice assistant, Alexa, is now able to respond to any language spoken in either English, German, French, Japanese, or Wakanese.
A new metric for measuring the quality of translation in human languages has been developed by a team of researchers in the US. Learn more about COMET and how Unbabel designed this framework to improve the quality of multilingual support for customer service teams.
If you’re planning to launch your business in a multilingual language, then you need to think carefully about how you’re going to cope with the challenges of global expansion. In this article, Bureau Works described effective internationalization development management for a smooth global entry.
For most companies, the COVID-19 pandemic meant the need to offer services in new ways and reach out to new audiences, mostly online. IT Business Net shares how a multilingual webinar can be a powerful online marketing tool in thriving to successfully gain more clients.
Customer loyalty is increasingly difficult to earn these days and even harder to maintain as consumers have more choices at their disposal. In a study by Common Sense Advisory, it was found that you can lose as much as 40% of your target market if your business does not have multi-language support. KantanMT took a hard look at how to increase business efficiency by scaling customer support and considering multi-language options to increase human engagement.
Any business can improve customer service in one way or another. With SuperStaff, you can gain access to years of experience, knowledge, and premium multilingual customer support teams.
Get in touch with our team to know more about our services and how we can provide captive solutions for you and your business.
Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
Please let us know how we can help by filling out the form, and you’ll hear back from us within 24 hours.
