Numerous statistics attest to the importance of establishing a business environment where customer-centricity is the topmost priority. From profitability and competitiveness to employee engagement—all of these goals become easier to attain when you build a customer-centric culture within your organization. A customer-centric philosophy puts customer satisfaction at the center of your operations. Every product, technology, […]Continue Reading
In today’s marketplace, the power has shifted towards the consumers. With industries continually expanding and innovating, businesses need to adapt to the changes or risk losing customers. Now, customer churn has become a key metric in measuring customer satisfaction. The figures speak for themselves—Kolsky’s study shares that 1 in 26 unhappy customers will complain while […]Continue Reading
In a highly saturated marketplace, innovative campaigns and competitively priced products aren’t enough to stay ahead of the competition. Now that service standards are higher than ever, your ability to provide excellent customer service can also define the success of your business. Gathering information from your customers is essential for your brand’s success. From product […]Continue Reading
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