With volcanic eruptions, bushfire crisis, viral outbreaks, and other natural calamities happening around the world, it’s only logical that you look into your business and devise a plan in case you come face-to-face with a catastrophe. Natural disasters and emergencies are unpredictable and can disrupt your operations. This is where having a business continuity plan […]Continue Reading
Did you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]Continue Reading
The outsourcing industry has grown globally, with many businesses relying on third-party providers to take over critical business processes offshore. Outsourcing business processes, specifically customer service, allows you to cut costs, improve overall efficiency, and focus on other key business aspects. To get the results you want and ensure success with your customer service outsourcing, […]Continue Reading
With so many things to juggle in their personal and professional lives, your customers are always searching for the easiest way to accomplish their tasks. This includes reaching out to your company if they have concerns with the products or services they’ve ordered from you. Enter, one of their biggest nightmares: calling your customer service […]Continue Reading
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]Continue Reading
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