For many business owners, it’s not enough to see reports that inform them if they’re meeting service standards and customers’ expectations. Aside from that information, they also need to know why or how they’re measuring those standards. One way to accurately measure the efficiency of your service team is by calculating your customer service metrics. […]Continue Reading
Numerous statistics attest to the importance of establishing a business environment where customer-centricity is the topmost priority. From profitability and competitiveness to employee engagement—all of these goals become easier to attain when you build a customer-centric culture within your organization. A customer-centric philosophy puts customer satisfaction at the center of your operations. Every product, technology, […]Continue Reading
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]Continue Reading
Process of making your enterprise reach new heights, hurdles, and setbacks are to be expected. For newly established brands, the obstacles you encounter daily may make it seem like achieving entrepreneurial success is an impossible task. It’s no secret that many new companies can fail. In fact, 20% of small brands fail in their first […]Continue Reading
Customer service is an essential experience to perfect. Every interaction your team has with your clients influences the way they perceive your brand. Now, more than ever, consumers expect a higher standard of support at every step of their journey. Anything less can create a bad impression, with 56% of consumers walking away from brands […]Continue Reading
With volcanic eruptions, bushfire crisis, viral outbreaks, and other natural calamities happening around the world, it’s only logical that you look into your business and devise a plan in case you come face-to-face with a catastrophe. Natural disasters and emergencies are unpredictable and can disrupt your operations. This is where having a business continuity plan […]Continue Reading
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