customer service outsourcing

Don’t Let the Bot Steal the Spotlight: Elevating Filipino Agents in an AI-Enabled BPO

Artificial intelligence has reshaped the outsourcing landscape, but amid ...

By Matthew Jose Reyes|2025-10-22T14:06:37+08:00October 22nd, 2025|Insider Insights|Comments Off

5 Powerful Reasons Why E-Commerce Brands Outsource Live Chat Support Services to the Philippines

In the fast-paced world of online shopping, speed and ...

By Lorenzo Ruiz Castro|2025-10-21T13:12:49+08:00October 21st, 2025|Industry Knowledge, Offshoring|Comments Off

Overcoming the Fear of Customer Service Horror Stories: How Businesses Can Maintain CX Success

Customer service recovery is every business’s silent safeguard against ...

By Matthew Jose Reyes|2025-10-23T11:35:41+08:00October 20th, 2025|Customer Experience|Comments Off