customer support agents

Live Chat Etiquette: The Golden Rules Every Business Should Follow for Better CX

Live chat is no longer just a support add-on; ...

By Lorenzo Ruiz Castro|2025-10-01T11:53:37+08:00October 1st, 2025|Customer Experience, Outsourcing Strategies|Comments Off

AI vs. Customer Service Agents: Are Humans Replaceable?

When people hear "artificial intelligence," many still picture the ...

By Hannah Krisha Tongco|2025-07-22T12:17:34+08:00December 29th, 2022|Outsourced Customer Service|Comments Off

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