Did you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]Continue Reading
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]Continue Reading
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