Website superstaff Superstaff

Customer Service Representative

Superstaff
Makati City
PHP 26,000

Job Description
Job Highlights | Benefits:

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Work onsite
  • Night Shift
  • 20 PTO credits upon regularization
  • Great Company Culture
  • Career Growth and Learnings

Education and Experience:

  • At Least 3 years of customer service experience preferred but not required
  • High School Diploma or equivalent

Required Knowledge, Skills and Abilities:

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Basic computer and typing skills
  • Consistent attention to detail and quality
  • Customer focus and adaptability to different personality types
  • Strong time management skills with the majority of your time focused on inbound calls
  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
  • Jeep Enthusiast/Automotive Experience a plus

Duties and Responsibilities:

  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Stay current with industry changes/trends to provide best in class service
  • Meet personal/team qualitative and quantitative targets

Note: candidates who can start ASAP will be prioritized

Additional Information

Career Level

3 Years Experienced Employee

Qualification

Not Specified

Years of Experience

1-3 years

Job Type

Full-Time

Job Specializations

Services, Customer Service

Company Overview

SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further.

Our Specialty – Small and medium-sized teams

At Superstaff, we specialize in customers that need to deploy small and medium-sized teams. In focusing on smaller engagements, we’re able to provide the individual attention necessary to achieve high-quality results

Additional Company Information

Company Size

51 – 200 Employees

Average Processing Time

15 days

Industry

Call Center/IT-Enabled Services/BPO

Specific Location

Ayala

Refer to this LINK for more information

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To apply for this job email your details to jobs@superstaff.com


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