Market News

Insights from our team of thought leaders, dispatches from our feet on the street and more to help you stay on top of this exciting industry.

October 16, 2019

How to Handle Customer Support During the Holidays

Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]

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