BlogSuperStaff Writer2025-06-27T10:59:06+08:00

Blog Archive

Top 7 Challenges in the Call Center Industry and How To Address Them

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Is the US Economy Going Into a Recession in 2025?: The Role of Outsourcing in Future-Proofing Business Operations

By Hannah Krisha Tongco|April 1st, 2025|

The Future of Outsourcing: Trends to Watch in 2025

By Ann Gelli Tolentino|March 13th, 2025|

2025 B2C Industry Trends: How Outsourcing to a BPO Enhances Personalization at Scale

By Hannah Krisha Tongco|January 24th, 2025|

Customer Experience

Outsource Customer Service Support 24/7

By lopena|2025-06-20T17:32:52+08:00June 21st, 2025|

Top 7 Call Center Customer Service Tips You Need to Know

By Lorenzo Ruiz Castro|2025-06-18T17:51:31+08:00June 19th, 2025|

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty

By Hannah Krisha Tongco|2025-06-18T17:29:20+08:00June 18th, 2025|

Call Center Customer Experience: What It Is & How to Boost It

By Lorenzo Ruiz Castro|2025-06-18T17:15:04+08:00June 18th, 2025|

Ahead of the Curve Trends

From CSR to SDGs: SuperStaff Stands With JRU on Sustainability

By SuperStaff Editorial Board|2025-06-27T09:41:42+08:00June 27th, 2025|

Business Continuity Planning: Why Outsourcing Is Part of the Strategy

By SuperStaff Editorial Board|2025-06-23T16:42:08+08:00June 23rd, 2025|

How Social Media Is Changing Customer Service Today

By mlcruz|2025-06-11T19:38:18+08:00June 12th, 2025|

Why English-Only Fails in Business and How Outsourcing Builds Language Inclusivity

By Jaymee Cichon|2025-05-29T12:02:22+08:00May 31st, 2025|

Outsourcing Strategies

Guide to Building Your Ideal E-Commerce Team: End-to-End Back Office Outsourcing Services for a Seamless Workflow

By Hannah Krisha Tongco|2025-06-27T10:18:42+08:00June 27th, 2025|

Navigating Inflationary Pressures? Discover How Strategic Outsourcing Can Future-Proof Your Business

By EJ Verginisa|2025-06-25T18:38:56+08:00June 25th, 2025|

Partnering With a Legal Process Outsourcing (LPO) Team: A Strategic Response To Regulatory Uncertainty

By SuperStaff Editorial Board|2025-06-24T19:22:05+08:00June 24th, 2025|

The Reskilling Revolution: Leveraging Full-Service HR Outsourcing Teams To Facilitate Employee Learning and Development

By Chona Sunico|2025-06-24T19:12:02+08:00June 24th, 2025|

Industry Insights

Top 7 Challenges in the Call Center Industry and How To Address Them

By Lorenzo Ruiz Castro|2025-06-27T11:27:09+08:00June 27th, 2025|

SuperStaff Reaffirms ESG and CSR Commitment at JRU’s UN SDG Launch Event

By SuperStaff Editorial Board|2025-06-27T11:15:08+08:00June 27th, 2025|

From Patient Support to Medical Billing Outsourcing: The Growing Importance of Healthcare BPO Today

By SuperStaff Editorial Board|2025-06-27T10:11:34+08:00June 27th, 2025|

With 90% of Organizations Worldwide Using AI, Now Is the Time to Delegate Support Roles to AI Outsourcing Companies

By Ann Gelli Tolentino|2025-06-26T17:42:31+08:00June 26th, 2025|

Offshoring

Impact of Global Trade Disruptions on the BPO Industry Philippines: Call Centers Showing Resilience and Stability

By Hannah Krisha Tongco|2025-06-23T20:53:47+08:00June 23rd, 2025|

When U.S. Business Policy Shifts Too Fast, Offshore Teams Provide the Steady Hand You Need

By SuperStaff Editorial Board|2025-04-07T14:52:59+08:00April 7th, 2025|

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

By Jaymee Cichon|2024-10-08T19:02:51+08:00April 13th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2025-04-07T09:37:23+08:00March 18th, 2024|

Nearshoring

Serving Two Markets, One Language: The Power of Spanish Call Centers

By SuperStaff Editorial Board|2025-06-20T15:51:38+08:00June 20th, 2025|

Looking for Nearshore IT Services in Latin America? Here’s Your Guide to Colombia’s Tech Talent Pool and Infrastructure

By SuperStaff Editorial Board|2025-06-18T17:41:53+08:00June 19th, 2025|

Thinking of Reshoring? Try Nearshoring to Latin America and Gain the Proximity Advantage You Need

By SuperStaff Editorial Board|2025-05-29T13:03:43+08:00May 28th, 2025|

With the Rise of Digital Skills Training in Latin America, Colombia Is Leading the Way in IT Outsourcing

By SuperStaff Editorial Board|2025-05-29T22:39:51+08:00May 18th, 2025|

Artificial Intelligence and Machine Learning

AI Meets Human Touch: How Hybrid Outsourcing Models Are Redefining Customer Support in 2025

By Jaymee Cichon|2025-06-10T19:20:28+08:00June 10th, 2025|

AI in Healthcare Is Booming—Here’s How Outsourcing Keeps You Ahead of the Curve

By SuperStaff Editorial Board|2025-06-03T16:27:24+08:00June 6th, 2025|

Fast-Tracking Your AI Project? Outsourcing AI Training Data Annotation and Human-in-the-Loop Solutions May Be the Answer

By SuperStaff Editorial Board|2025-05-29T05:19:32+08:00May 2nd, 2025|

AI Scribes vs. Outsourced Medical Transcriptionists: Importance of Blending Automation and Human Connection

By EJ Verginisa|2025-05-13T07:47:59+08:00April 30th, 2025|

Human Interest

SuperStaff Joins JRU Sustainability Discussion: A Move Towards More Impactful Sustainability Partnerships

By SuperStaff Editorial Board|2025-06-26T15:22:52+08:00June 26th, 2025|

32 Work From Home Hacks To Boost Productivity

By Hannah Krisha Tongco|2025-06-23T20:50:44+08:00June 23rd, 2025|

Introvert vs. Extrovert: Who Thrives More in a Call Center Work Environment?

By Hannah Krisha Tongco|2025-06-11T21:29:27+08:00June 14th, 2025|

Organizational Excellence Isn’t Just a Buzzword—It’s a Competitive Advantage in 2025

By SuperStaff Editorial Board|2025-06-17T13:57:24+08:00June 3rd, 2025|