What We Do

SuperStaff is call center with a comprehensive suite of solutions that can be customized and scaled according to your ever-changing business needs.

We want to contribute to your success

Finding a single BPO with all desired services under one roof is a challenge faced by many small to mid-sized enterprises. It certainly was for our parent company, so in 2009, they created their own. SuperStaff is the result: a single BPO with a comprehensive suite of solutions that can be customized and scaled according to your ever-changing business needs. With SuperStaff, you get one dedicated partner, one point of contact, one responsive and highly skilled team—and none of the logistical and management obstacles that inevitably come with multiple BPOs.

WE PROVIDE SOLUTIONS

This is exactly why SuperStaff was founded, and in turn why SuperStaff has created a suite of solutions that can be customized and scaled according to your business needs.

01

CUSTOMER SUPPORT Multi-Channel Interactions

SuperStaff is equipped to handle customer support on any channel. Our Customer Support Associates are well-versed on phone, email, chat or social media interactions. More than that, they’re trained to engage and empathize with customers without compromising promptness and efficiency. Our phone support has reduced average handling times and increased occupancy rates, which provide a good balance between customer satisfaction and employee productivity. Our email support teams have a high resolution rate and our chat and social media support boast a high average first response time that is among the industry’s best. With Superstaff’s customer experience solutions, the relationship between your brand and customers is well taken care of.

  • Phone Support
  • Email Support
  • Chat Support
  • Social Media Support
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02

BACK OFFICE SUPPORT A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

  • Fraud Prevention
  • Content Moderation
  • Content Creation
  • Data Entry
  • Claims Processing
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03

PROGRAMMING & DEVELOPMENT Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

  • Full-stack Developer
  • Middle-Tier Developer
  • Front-end Developer
  • Backend Developer
  • Dev Ops Developer
  • High Level Developer
  • Low Level Developer
  • Web Developer
  • Desktop Developer
  • Mobile Developer
  • Graphics Developer
  • CRM Developer
  • Data Scientist
  • Big Data Developer
  • WordPress Developer
  • Security Developer
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04

RECRUITMENT PROCESS OUTSOURCING
Talent Acquisition Experts

A company’s success heavily relies on smart, timely talent acquisition: the right people, at the right time, with the right potential as your enterprise grows and develops. It’s a never-ending challenge that’s daunting and costly. At SuperStaff, we use the right and latest technology and form a group of dedicated recruiters to focus on acquiring the most qualified talent in your industry while managing cost and efficiency. We’ll even scour your industry (especially your competitors) to build that team of fully dedicated specialists capable of moving at the speed of today’s competitive environment. Whichever recruitment function you need help on, SuperStaff will remove the burden so you can focus on growth.  

  • Direct Recruiters
  • Recruitment Coordinators
  • Pre-employment Screening
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We’re so excited to hear from you!

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