HELPFUL, CUSTOMER SERVICE
OUTSOURCED THE RIGHT WAY
At SuperStaff, we believe outsourcing is about so much more than cost savings. It’s about doing more, and doing it better, across more channels. Our customer support programs are custom tailored to fit the needs of your clientele whether they want to communicate via email, phone, social or chat. We’re also prepared to provide assistance to any country on a 24/7 basis to ensure customers are always cared for in a timely manner. Whether there are holes in your coverage you need to fill, or you want to completely revamp your customer engagement model, SuperStaff is the place to start.
WHY CUSTOMER SUPPORT IS IMPORTANT
Post-sale customer service highly influences customer loyalty. Even a negative product experience can be mitigated if your customer feels taken care of and paid attention to. Conversely, a positive product experience can still lead to client attrition if they are unable to connect with a representative in a timely manner and address their concerns. That’s why it’s vital you choose a partner that consistently exceeds customer expectations.
CUSTOMER SERVICE SUPPORT…
THE SUPERSTAFF METHOD
It doesn’t take a rocket scientist to figure out that most consumers dread garbled communications with unempowered, tightly scripted people. At SuperStaff, we understand there’s no shortcut to delivering the high level of service today’s market demands. It simply takes hard work, attention to detail, commitment to genuine partnership and great people.
That’s how SuperStaff delivers a team that’s remote, yet integrated with your onsite professionals and processes. We begin by hiring people who genuinely like people, so not only are their customer interactions satisfying, their collaboration with colleagues results in a cohesive working environment. We train them extensively and give them technology and assistance they need to succeed. Then we empower them to engage, empathize and resolve, creating happier customers more firmly bonded to your business.
Our solutions-oriented approach combines the best technology and customer support professionals available to provide a number of outsourcing solutions for your customer engagement needs. Whether offshore in our Philippine centers, or onshore in our Pennsylvania centers, or customer service outsourcing program is your bridge toward sustainable growth.