In a study that examined 529 small business owners and their decision to outsource, it was found that 37% of the survey’s total population was already outsourcing for a particular business process while 52% were planning to do so.
With the many benefits it has to offer, it’s no surprise that both small and well-established organizations are outsourcing for a particular business process. Running your operations and optimizing your core competencies is tedious enough; having to manage periphery and technical tasks such as IT support requirements can add to your already significant burden.
You may feel the need to always be in full control of everything that happens to your business, but keep in mind that taking charge of too many responsibilities outside your expertise can overwhelm your staff with unnecessary stress and lead to a negative outcome. Plus, dividing your attention among many different things may greatly decrease your productivity and performance on the things that matter most.
Here are some signs that your business needs IT outsourcing.
If providing in-house IT Support to your customers is taking up your organization’s time and resources, you may compromise your core services and end up tarnishing your brand’s reputation. When you outsource IT services, you can give your full attention to more important tasks that require your undivided attention.
Now that we live in a fast-paced world making the most of your time has never been more important.
Even your most routine tasks can consume too many hours, and the pressure caused by your encroaching deadlines can worsen your situation.
If you want to ease your team’s workload and maximize your time, letting the specialists manage your IT support needs could prove to be a great investment. You’ll have one less thing to worry about, and you can spend the hours you’ve saved on improving your business’s core functions.
Recruiting requires a lot of patience, deliberation, and resources.
Building your own in-house team isn’t an easy task. Aside from the challenges that come when you’re searching for prospects, you must also consider the expenses that come along when hiring in-house staff. Aside from their salaries, you must consider other costs such as equipment, software, sick leave expenses, paid vacations, taxes, and insurance.
Keeping all these costs in mind, outsourcing for your business’s IT needs will always be a lot more economical. If your current financial situation is getting tighter and tighter, outsourcing should give you some breathing room.
Effective businesses define, specify, and designate roles to each individual.
No matter how skilled your employees are, they won’t be as productive as you expect them to be if they have too much on their plate. Other than impacting their overall performance, juggling too many tasks can lead to burnout, poor work-life balance, and high staff attrition rates.
As your business gets bigger and your customer base expands, your IT support needs will get heavier as well.
Larger businesses need a more secure and complex IT infrastructure as compared to smaller organizations, and your current employees may not have the necessary skillset to fulfill your IT support requirements.
Whether it’s answering technical inquiries, or guiding users on how to use a product, your IT support agents should always meet the growing demands of your clients. If training is not an available option or if you can’t afford to recruit new employees as of the moment, outsourcing will allow you to run your ever-growing business as it scales.
Working with the same people every day can make it a bit difficult for new ideas to come.
When you outsource for talent, you’ll have access to fresh eyes that can give you a different perspective on your business. Other than providing convenience, they may offer you great ideas for future projects, help you optimize your workflow, and may even give you some inspiration on how you should restructure your overall processes.
Handling the profit-driving operations of your business is a daunting task on its own. Attempting to handle IT support on your own can compromise not only the quality of your products and services but also the quality of your customer support. Creating your own in-house team to address your IT support needs is a good option because it gives you full control over your team. But in the case of new or small businesses, it isn’t a cost-efficient solution, and it’s very difficult to scale.
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