The business process outsourcing (BPO) sector in the Philippines has grown steadily, becoming one of the country’s strongest industries. While Manila remains a well-known hub, many call centers in regional areas are gaining ground for their talent, cost-efficiency, and service quality. Companies searching for the best customer service call centers now have a wide range of options to consider.
This article features a guide to the top BPO companies in the Philippines, including those in both metropolitan and provincial areas. From long-established firms to new players, this list shows how outsourcing continues to evolve in the country. The growth is not only happening in Metro Manila but also across regions such as Cebu, Davao, Bacolod, and Clark. Whether you’re seeking technical support, customer service, or back-office tasks, this list of the top 40 call centers in the country helps spotlight where to start your search.
What Makes a Call Center Stand Out?
Several key factors determine why some providers rank among the top BPO companies in the Philippines.
1. Scale of Operations
- Large centers handle thousands of seats and serve clients across industries
- Provincial branches often match Metro Manila counterparts in capability
2. Service Coverage
- Includes voice support, email handling, chat services, and technical help desks
- Specialized teams for healthcare, banking, insurance, and retail sectors
3. Workforce Training
- Continuous upskilling programs to maintain service standards
- Language proficiency and product knowledge are key focus areas
4. Compliance and Certification
- ISO, PCI-DSS, and GDPR alignment are common in top providers
- Focus on data security and privacy protection
5. Technology and Infrastructure
- Omnichannel platforms and reliable internet redundancy
- Use of advanced CRMs, analytics, and customer service tools
Regional Growth Beyond BPO Manila
Top BPO companies in the Philippines are no longer limited to Metro Manila. Many firms are expanding to second-tier cities that offer quality talent and business-friendly environments.
Cebu: A Major Industry Player
- Strong talent pool with multilingual support
- Home to global and regional outsourcing firms
Davao: Growing Demand and Stability
- Peaceful environment and cost-effective operations
- High literacy and skilled workforce
Bacolod and Iloilo: Education Hubs
- Supported by university graduates and training institutions
- Strong English skills and service culture
Clark and Baguio: Infrastructure Advantages
- Proximity to Metro Manila without the congestion
- Good internet connectivity and business parks
Top BPO Companies in the Philippines
These providers are recognized for their scale, services, and consistent performance across regions.
1. Accenture Philippines
Accenture is one of the largest BPO companies in the country, with major operations in Metro Manila, Cebu, and other key cities. It offers a wide range of services, including IT, customer support, consulting, and business operations for global enterprises.
2. Concentrix
With a strong nationwide presence, Concentrix is known for its expertise in customer experience management. It provides tailored support services to clients in industries like finance, healthcare, technology, and retail.
3. Teleperformance Philippines
Teleperformance operates in major Philippine cities such as Manila, Cebu, and Davao. The company offers voice and non-voice services, including customer service, technical support, and digital solutions for international clients.
4. Alorica
Alorica specializes in customer service outsourcing for healthcare, finance, and communications sectors. It continues to expand into provincial areas to tap into skilled talent across the country.
5. IBM Business Services
This high-end BPO provider focuses on advanced services such as data analytics, finance, and HR outsourcing. IBM Business Services runs its operations from Manila and supports global clients with strategic process optimization.
6. Foundever (formerly Sitel)
Foundever has a strong footprint in Luzon and Mindanao and delivers scalable customer support solutions. It partners with companies across different sectors to enhance service delivery and operational efficiency.
7. TaskUs
TaskUs is known for working with tech startups, e-commerce firms, and disruptive brands. It operates in regional hubs like Clark, Bohol, and Batangas, offering agile and tech-enabled outsourcing services.
8. VXI Global Solutions
VXI provides customer care, technical support, and sales outsourcing, primarily from its sites in Quezon City and Davao. It serves various industries, including telecommunications, finance, and consumer electronics.
9. ePerformax
ePerformax focuses on customer engagement and business support for multinational companies. Its centers in Metro Manila and the Visayas specialize in communication and process efficiency.
10. SuperStaff
SuperStaff delivers personalized outsourcing solutions covering customer support, back-office processing, and knowledge-based services. With offices in Makati and Angeles City, it supports businesses in the U.S., Australia, and other global markets.
Types of Services You Can Outsource
The top BPO companies in the Philippines offer a wide range of services to global clients.
Customer Support Services
- Phone, email, and chat handling
- 24/7 support models available
Back Office Processing
- Data entry, billing, and order management
- Claims processing and transcription
Technical Support
- Troubleshooting for hardware and software
- Tier 1 to Tier 3 support levels
Finance and Accounting
- Invoice processing, payroll, and bookkeeping
- Support for audits and financial reports
Content Moderation and Digital Support
- Social media management
- Content tagging and platform monitoring
How to Choose the Right Call Center Partner
Finding the right fit from the top BPO companies in the Philippines depends on your goals and operational needs.
1. Define Your Service Scope
Clarify whether you need voice, non-voice, or blended support based on your business model. Align the services offered with your internal gaps to ensure efficiency.
2. Evaluate Location Benefits
Consider Metro Manila for its accessibility, larger talent pool, and infrastructure. If you’re aiming for cost-efficiency and lower turnover, provincial cities may offer more stability.
3. Review Security and Compliance
Ask about the provider’s data privacy practices and industry certifications to ensure your information stays protected. Confirm they have secure systems and well-documented protocols in place.
4. Assess Training and Quality Control
Look into how new hires are trained and how quality is monitored. Request performance metrics or onboarding materials to evaluate consistency in service delivery.
5. Check Scalability and Flexibility
Choose a partner that can scale with your business needs, whether through seasonal staffing or support for long-term growth. Make sure they can adapt as your operations expand.
List of Top 40 Call Centers in the Country
The following firms are among the most reliable BPO providers across the Philippines. While the exact ranking may vary, all have strong reputations, multiple locations, and experience handling global accounts:
- Accenture
- Teleperformance
- Concentrix
- Alorica
- Foundever
- TaskUs
- IBM Business Services
- VXI Global Solutions
- ePerformax
- SuperStaff
- Sutherland
- Genpact
- Hinduja Global Solutions
- Inspiro
- Teletech
- Transcom
- Telus International
- Optum Global Solutions
- QBE Group Shared Services
- Global Strategic
- Sourcefit
- SupportNinja
- Eastvantage
- Open Access BPO
- Magellan Solutions
- Cloudstaff
- Straive
- Acquire BPO
- iQor Philippines
- WNS Global Services
- Emapta
- Six Eleven Global Services
- Flatworld Solutions
- Microsourcing
- Premier BPO
- PSG Global Solutions
- Fusion BPO Services
- Teamsph
- Ubiquity
- Outsourced.ph
Your Call Center Strategy Starts Here
Outsourcing customer support, technical help, or back-office tasks can bring measurable value. Whether you are exploring BPO Manila firms or regional players, the top BPO companies in the Philippines—such as SuperStaff—offer diverse services to meet your needs.
Before choosing a provider, define your service scope, check for reliable infrastructure, and evaluate workforce readiness. The best customer service call centers share a strong commitment to quality, security, and client satisfaction.
Start with the list of the top 40 call centers in the country. A smart outsourcing decision today can lead to long-term operational improvements.
