1. Identify needs
Understand the nature of the business, identify client needs, and create a baseline model that will meet the client’s budget
2. Establish goals
Establish SMART (specific, measurable, attainable, realistic, and time-based) goals, and set expectations between clients and outsourced agents.
3. Create scope of work
Customize services to ensure that goals are aligned with the client’s needs and all the requirements have been covered.
4. Select from talent pool
Ensure client involvement by allowing them to choose candidates from our talent pool
5. Train and integrate
Schedule training sessions to ensure that each agent is up to par with the client’s business standards and is able to integrate service in the client’s business operation
6. Manage office operations
Ensure business operations run smoothly by consistently monitoring results as well as having open communication between agents and clients for continuous process improvement
What We Do
We open the doors of global expansion to businesses of all sizes with our full range of outsourcing solutions.
The SuperStaff Approach
Scalable Processes
Enjoy operational versatility with our scalable outsourcing solutions.
Comparative Cost Advantage
Achieve cost-efficiency and increased ROI in all areas of operations.
Consistent
Expect a high level of performance throughout our partnership.
Transparent
Trust us to uphold integrity and transparency in all our transactions.
Business Process Outsourcing that doesn’t feel like Outsourcing
In a new business world where so many employees work remotely by utilizing cloud-based technology, our employees blend right in.
Whether an employee is just around the corner or across the world, they are all part of a team and the organization as a whole. We strive to support a business model that allows employees to have deep interactions.
A company culture is the foundation of success, and engaging our employees means they are more than willing to support the company and work on a common mission. Outsourced employees are people, and those interactions are key.
Offshore Outsourcing for every business format
Whether you are a single professional, or a business owner looking to expand your current venture, SuperStaff can be your trusted and dependable BPO outsourcing provider. In the global business market, only those businesses that find ways to meet challenges efficiently keep their edge. With custom-built services that fit your business needs, SuperStaff can be your partner in helping your business grow.
Develop a BPO Outsourcing Strategy with SuperStaff
Whatever BPO outsourcing needs you have, SuperStaff is more than capable of implementing a customized offshore outsourcing service that will help you grow your business. Our priority is offering performance-enabling processes that are essential for your business to reach high customer service performance.
Our sales team takes the time to understand your business’ needs before building a solution that is just right for you. We help assess which roles are right for outsourcing to ensure smooth job transition. We will be with you each step of the way.
