The World’s BPO Capital

COMPREHENSIVE OUTSOURCING SOLUTIONS FOR GROWING BUSINESSES

Anyone can duplicate a function offshore. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

OFFSHORE & ONSHORE OUTSOURCING EXCELLENCE

When SuperStaff hires, trains, and optimizes your staff, you get an experienced team of offshore specialists who will fortify your onsite capabilities and reduce overhead. Our Philippine or US based staff will be able to provide the type of quality that matches your onsite expectations, while allowing you to enjoy the cost savings that come with outsourcing.

SuperStaff employee with a cape

Our Philosophy

Outsourcing That Elevates

We’re driven by the belief that successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Our Experience

10 Years of Smart Reinvention

SuperStaff is a comprehensive outsourcing solutions provider dedicated to continuous improvement in delocalizing workforces, reimagining systems and models, and putting cost savings to work to grow enterprises.

Our Home

The World’s Outsourcing Capital

Makati, Philippines boasts modern infrastructure, vibrant economy, a high concentration of focused resources and talent, the highest literacy rate in southeast Asia and strong cultural alignment with Western customers.

WHAT WE DO

SuperStaff provides a full suite of outsourcing solutions so that your company can seamlessly scale on multiple business fronts.

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Customer Support Multi-Channel Interactions

SuperStaff is prepared to engage your customers on any channel that’s most convenient for them. Our agents can be dedicated per channel, or cross-trained to manage client communications on the phone, email, chat, or social media. Additionally, our customer support specialists communicate at the speed of commerce: careful, clear, friendly and information-rich interactions that solve problems, answer questions, and satisfy the need for promptness.

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Recruitment Process OutsourcingRelentlessly Sourcing Great Talent

Technology, specialty, and capacity are three of the main obstacles for companies in search of their industry’s best people. At SuperStaff, we will scour your industry (especially your competitors) to build a team of fully dedicated specialists capable of utilizing the latest technology. Imagine your hiring manager’s email box filled with resumes already screened, qualified, interviewed, and ready for a decision. Now, stop imagining and give us a call.

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Programming & Development Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

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Back Office Support A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

SUPER STAFF NEWS

SuperStaff has established itself not only as a comprehensive solutions provider, but also an industry thought leader for businesses looking to locate resources overseas. We regularly research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Whether you are just now exploring the benefits of a potential outsourcing partner, or are an enterprise with decades of overseas experience, we aim to contribute to the overall industry dialogue and be a rich source of knowledge for you.

  • Ultimate Guide to Multilingual Customer Support
    Ultimate Guide to Mastering Multilingual Customer Support (And Why E-commerce Websites Need It)
    December 18, 2020

    Picture this: Your business is expanding. Your sales have grown more in the last month than in the previous three quarters of the year. While analyzing your sales data, you stumble upon a gold mine: you discover a growing number of customers from French-speaking areas. Last year, about 15% of your customers were from France, […]

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  • Fascinating Outsourcing Statistics for 2020 and Beyond
    Fascinating Outsourcing Statistics for 2020 and Beyond
    December 4, 2020

    Outsourcing has been around for decades and is firmly rooted in the global economic landscape. And as the world becomes even smaller through the digital transformation of entire industries, it is nearly impossible to picture a future without outsourcing.  Current State and Future Directions Technological developments are radically transforming the way businesses work and have […]

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  • Four Ways to Convert Customer Feedback into Sales
    Four Ways to Convert Your Customer Feedback to Sales
    November 27, 2020

    Receiving customer feedback is unavoidable when doing business. Positive reviews help your company look competent and reliable. But no matter how hard you try, you can still have one bad review that could potentially tarnish everything you’ve worked hard on. Don’t let the negative customer feedback get to you. Instead of finding ways to avoid […]

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  • 8 Proven Ways to Provide Speedier Email & Live Chat Support
    8 Proven Ways to Provide Speedier Email and Live Chat Support
    November 13, 2020

    The speed of response time to a customer service request is a significant indicator of how good customer service is. With the technology available to resolve inquiries within a short period, a customer will no longer feel that their concern is forgotten. Make your customer feel that you value their time and feedback, especially if […]

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MORE BPO TRENDS
  • SuperStaff Outsourcing Journey
    A Walkthrough to the SuperStaff Outsourcing Journey
    November 11, 2020

    Established in 2009 to provide technical support for a healthcare and technology company, SuperStaff has now grown from a small, internal operation into a global provider of technical and customer support. We help companies reduce cost, expand technical capabilities, and fortify scalability. After more than a decade of collaborating with enterprises in various industries, we […]

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  • Outsourcing and Cybersecurity Breach
    COVID-19 & Cybersecurity Breach: Outsourcing Hot Topics
    September 17, 2020

    For most companies in the United States, the ongoing pandemic has been profoundly impactful. The path to recovery is proving to be quite a challenge. Here in the Philippines, recent events have unfolded in the Business Process Outsourcing (BPO) industry that may change the way we view security protocol, continuity measures, and how we interface […]

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MORE COMPANY NEWS
SuperStaff has offices in New York, Pennsylvania, Seattle, and Manila.

Our office is in the center of Makati, in 6780 building Ayala Avenue, well out of the flood zone, and easy to get to. Our executive team lives and works in the United States, so we can meet with you in person easily to discuss your needs. Finally and most importantly – we love visitors! We look forward to meeting you!

SuperStaff Business Outsourcing and Call Center Services Philippines
We’re so excited to hear from you!

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