The World’s BPO Capital

 

TRANSFORM AND SUCCEED
IN A CHANGING WORLD

Anyone can duplicate a function offshore. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

OFFSITE STAFF
ONSITE CAPABILITY

When SuperStaff hires, trains and optimizes your staff, you get an experienced team of offshore specialists who will fortify your onsite capabilities and reduce overhead. Our Philippine or US based staff will be able to provide the type of quality that matches your onsite expectations, while allowing you to enjoy the cost savings that come with outsourcing.

Our Philosophy

Outsourcing That Elevates

We’re driven by the belief that successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Our Experience

10 Years of Smart Reinvention

SuperStaff is a comprehensive outsourcing solutions provider dedicated to continuous improvement in delocalizing workforces, reimagining systems and models, and putting cost savings to work to grow enterprises.

Our Home

The World’s Outsourcing Capital

Makati, Philippines boasts modern infrastructure, vibrant economy, a high concentration of focused resources and talent, the highest literacy rate in southeast Asia and strong cultural alignment with Western customers.

WHAT WE DO

SuperStaff provides a full suite of outsourcing solutions so that your company can seamlessly scale on multiple business fronts.

Customer Support Multi-Channel Interactions

SuperStaff is prepared to engage your customers on any channel that’s most convenient for them. Our agents can be dedicated per channel, or cross-trained to manage client communications on the phone, email, chat, or social media. Additionally, our customer support specialists communicate at the speed of commerce: careful, clear, friendly and information-rich interactions that solve problems, answer questions, and satisfy the need for promptness.

Recruitment Process OutsourcingRelentlessly Sourcing Great Talent

Technology, specialty, and capacity are three of the main obstacles for companies in search of their industry’s best people. At SuperStaff, we will scour your industry (especially your competitors) to build a team of fully dedicated specialists capable of utilizing the latest technology. Imagine your hiring manager’s email box filled with resumes already screened, qualified, interviewed, and ready for a decision. Now, stop imagining and give us a call.

Programming & Development Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

Back Office Support A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

SUPER STAFF NEWS

SuperStaff has established itself not only as a comprehensive solutions provider, but also an industry thought leader for businesses looking to locate resources overseas. We regularly research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Whether you are just now exploring the benefits of a potential outsourcing partner, or are an enterprise with decades of overseas experience, we aim to contribute to the overall industry dialogue and be a rich source of knowledge for you.

  • How to Implement Omnichannel Customer Support for Your Business by by SuperStaff BPO
    How to Implement Omnichannel Customer Support for Your Business
    February 13, 2020

    Did you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]

    Read More >>
  • Customer Support Tools to Help You Deliver Better Service by SuperStaff BPO
    Top 6 Customer Support Tools to Help You Deliver Better Service
    February 12, 2020

    These days, the quality of products and services just aren’t enough anymore. Customer service has become an essential factor for market success. Going above and beyond with your support can pay off greatly, as data shows that 77% of customers will recommend a brand to their peers after a single positive experience, with 73% remaining […]

    Read More >>
  • How to Engage and Win Over Passive Candidates
    How to Engage and Win Over Passive Candidates
    February 11, 2020

    Does your business have hard-to-fill positions? Don’t worry; you’re not alone in dealing with this kind of challenge, which can be caused by different reasons. For one, particular positions become hard to fill when the number of similar jobs available outnumbers the amount of people who are looking for that type of work. In the […]

    Read More >>
  • Step Up Your Recruitment Marketing
    Step Up Your Recruitment Marketing this 2020, Here’s How
    February 10, 2020

    These days, candidates have the ability to be much more selective in which types of companies they’d want to work for through research. Roughly 75% of candidates read about and look up a company’s reputation and employer brand before applying. Additionally, 69% wouldn’t take a job with an organization that has a bad reputation.   As […]

    Read More >>
  • Key Trends and Statistics to Drive Your Recruitment Strategies
    6 Key Trends and Statistics to Drive Your Recruitment Strategies
    January 14, 2020

    In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before.   This shift is one of the reasons why understanding […]

    Read More >>
  • Reasons You Should Outsource Customer Service in the Philippines
    7 Reasons You Should Outsource Customer Service to the Philippines
    December 23, 2019

    The outsourcing industry has grown globally, with many businesses relying on third-party providers to take over critical business processes offshore. Outsourcing business processes, specifically customer service, allows you to cut costs, improve overall efficiency, and focus on other key business aspects.  To get the results you want and ensure success with your customer service outsourcing, […]

    Read More >>
  • How to Optimize Your Recruitment Process to Attract Top Candidates
    How To Optimize Your Recruitment Process to Attract Top Candidates
    December 21, 2019

    As the old saying goes, a team is only as strong as its weakest link. If you’re in the process of building your company, always remember that your business will only be as exceptional as the individuals who operate it. With the recruitment race getting tighter by the minute, you must do everything you can […]

    Read More >>
  • Reasons Customers Hate Call Centers And What You Can Do About It
    5 Reasons Customers Hate Call Centers and What You Can Do About It
    December 20, 2019

    With so many things to juggle in their personal and professional lives, your customers are always searching for the easiest way to accomplish their tasks. This includes reaching out to your company if they have concerns with the products or services they’ve ordered from you. Enter, one of their biggest nightmares: calling your customer service […]

    Read More >>
  • Customer Support Preference of Each Generation
    The Customer Support Preference of Each Generation
    December 11, 2019

    Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]

    Read More >>
  • How to Optimize Customer Experience with Big Data
    How to Optimize Customer Experience with Big Data
    December 5, 2019

    Your shop opens at 9 a.m. In a span of 14 hours, only about 50 people visit your store and browse through the shelves, and only half make a purchase. What could be causing this slow pace of business? These are real questions that the science of data analytics and Big Data helps uncover. So, […]

    Read More >>

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SuperStaff has offices in New York, Pennsylvania, Seattle, and Manila.

Our office is in the center of Makati, in 6780 building Ayala Avenue, well out of the flood zone, and easy to get to. Our executive team lives and works in the United States, so we can meet with you in person easily to discuss your needs. Finally and most importantly – we love visitors! We look forward to meeting you!

SuperStaff Business Outsourcing and Call Center Services Philippines
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