The World’s BPO Capital

 

TRANSFORM AND SUCCEED
IN A CHANGING WORLD

Anyone can duplicate a function offshore. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

Our Philosophy

Outsourcing That Elevates

We’re driven by the belief that successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Our Experience

10 Years of Smart Reinvention

SuperStaff is a comprehensive outsourcing solutions provider dedicated to continuous improvement in delocalizing workforces, reimagining systems and models, and putting cost savings to work to grow enterprises.

Our Home

The World’s Outsourcing Capital

Makati, Philippines boasts modern infrastructure, vibrant economy, a high concentration of focused resources and talent, the highest literacy rate in southeast Asia and strong cultural alignment with Western customers.

WHAT WE DO

SuperStaff provides a full suite of outsourcing solutions so that your company can seamlessly scale on multiple business fronts.

Customer Support Multi-Channel Interactions

SuperStaff is prepared to engage your customers on any channel that’s most convenient for them. Our agents can be dedicated per channel, or cross-trained to manage client communications on the phone, email, chat, or social media. Additionally, our customer support specialists communicate at the speed of commerce: careful, clear, friendly and information-rich interactions that solve problems, answer questions, and satisfy the need for promptness.

Recruitment Process OutsourcingRelentlessly Sourcing Great Talent

Technology, specialty, and capacity are three of the main obstacles for companies in search of their industry’s best people. At SuperStaff, we will scour your industry (especially your competitors) to build a team of fully dedicated specialists capable of utilizing the latest technology. Imagine your hiring manager’s email box filled with resumes already screened, qualified, interviewed, and ready for a decision. Now, stop imagining and give us a call.

Programming & Development Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

Back Office Support A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

SUPER STAFF NEWS

SuperStaff has established itself not only as a comprehensive solutions provider, but also an industry thought leader for businesses looking to locate resources overseas. We regularly research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Whether you are just now exploring the benefits of a potential outsourcing partner, or are an enterprise with decades of overseas experience, we aim to contribute to the overall industry dialogue and be a rich source of knowledge for you.

  • How to Handle Customer Support During the Holidays
    How to Handle Customer Support During the Holidays
    October 16, 2019

    Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]

    Read More >>
  • How to Spot a Bad Outsourcing Partner
    Outsourcing Red Flags: How to Spot a Bad Business Partner
    October 14, 2019

    Outsourcing is a great investment for start-ups and small businesses. Other than allowing you to save money, it’s also an efficient way to get results while easing your company’s workload. However, enlisting the services of an outsourcing company doesn’t necessarily mean you’re set up for success. The key lies in finding the right outsourcing partner.  […]

    Read More >>
  • Small Business Outsourcing Statistics for 2020 and Beyond
    Outsourcing Trends and Statistics for 2020 and Beyond
    October 13, 2019

    Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]

    Read More >>
  • Omnichannel vs. Multichannel Support: Which Is Best for Your Business?
    Omnichannel vs. Multichannel Support: Which Is Best for Your Business?
    October 11, 2019

    These days, brand loyalty doesn’t just fall into your lap. As a business, you must work hard to deliver customer support that consistently exceeds expectations. One such expectation is customer support channels that make contacting your business more convenient. It is important to take note that 66% of consumers use at least three different communication […]

    Read More >>
  • Customer Service Mistakes and How to Avoid Them
    8 Worst Customer Service Mistakes and How to Avoid Them
    September 30, 2019

    You’ve probably run into social media posts or blogs that detail customer service horror stories: being left on hold for what seems like forever, inept representatives unable to answer questions, or even complaints going unnoticed. You may even have personally experienced customer service representatives that left you frustrated or irate.  Unsurprisingly, customer service can greatly […]

    Read More >>
  • Signs You Need to Outsource Your IT Support
    6 Tell-Tale Signs You Need to Outsource Your IT Support
    September 23, 2019

    Drive your business forward In a study that examined 529 small business owners and their decision to outsource, it was found that 37% of the survey’s total population was already outsourcing for a particular business process while 52% were planning to do so.  With the many benefits it has to offer, it’s no surprise that […]

    Read More >>
  • crucial recruitment metrics
    7 Crucial Recruitment Metrics You Should Be Tracking ASAP
    September 21, 2019

    As the recruitment industry becomes increasingly competitive year after year, it’s becoming more apparent to hiring managers that they need to measure and track recruitment data in order to optimize their results and keeps hiring costs reasonable. In fact, about 70% of hiring managers agree that becoming data-driven is the key to more accurate recruitment tactics and […]

    Read More >>
  • Social Media Customer Support Best Practices
    6 Best Practices to Ace Your Social Media Customer Support
    September 20, 2019

    Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email.  In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]

    Read More >>
  • Chat Support vs Phone Support: What are the Differences?
    Chat Support vs. Phone Support: What are the Differences?
    September 9, 2019

    These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.   Many clients still crave genuine human connection, despite the trend of […]

    Read More >>
  • Customer Service Statistics Every Small Business Needs to Know
    Customer Service Statistics Every Small Business Needs to Know
    August 30, 2019

    Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]

    Read More >>
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SuperStaff has offices in New York, Pennsylvania, Seattle, and Manila.

Our office is in the center of Makati, in 6780 building Ayala Avenue, well out of the flood zone, and easy to get to. Our executive team lives and works in the United States, so we can meet with you in person easily to discuss your needs. Finally and most importantly – we love visitors! We look forward to meeting you!

SuperStaff Business Outsourcing and Call Center Services Philippines
We’re so excited to hear from you!

Please let us know how we can we can help by filling out the form, and you’ll hear back from us within 24 hours.

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