Philippine Outsourcing & BPO Call Center Services

TRANSFORM AND SUCCEED
IN A CHANGING WORLD

Anyone can duplicate a function offshore. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

OFFSITE STAFF ONSITE CAPABILITY

When SuperStaff hires, trains, and optimizes your staff, you get an experienced team of offshore specialists who will fortify your onsite capabilities and reduce overhead. Our Philippine or US based staff will be able to provide the type of quality that matches your onsite expectations, while allowing you to enjoy the cost savings that come with outsourcing.

Our Philosophy

Outsourcing That Elevates

We’re driven by the belief that successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Our Experience

10 Years of Smart Reinvention

SuperStaff is a comprehensive outsourcing solutions provider dedicated to continuous improvement in delocalizing workforces, reimagining systems and models, and putting cost savings to work to grow enterprises.

Our Home

The World’s Outsourcing Capital

Makati, Philippines boasts modern infrastructure, vibrant economy, a high concentration of focused resources and talent, the highest literacy rate in southeast Asia and strong cultural alignment with Western customers.

WHAT WE DO

SuperStaff provides a full suite of outsourcing solutions so that your company can seamlessly scale on multiple business fronts.

Customer Support Multi-Channel Interactions

SuperStaff is prepared to engage your customers on any channel that’s most convenient for them. Our agents can be dedicated per channel, or cross-trained to manage client communications on the phone, email, chat, or social media. Additionally, our customer support specialists communicate at the speed of commerce: careful, clear, friendly and information-rich interactions that solve problems, answer questions, and satisfy the need for promptness.

Recruitment Process OutsourcingRelentlessly Sourcing Great Talent

Technology, specialty, and capacity are three of the main obstacles for companies in search of their industry’s best people. At SuperStaff, we will scour your industry (especially your competitors) to build a team of fully dedicated specialists capable of utilizing the latest technology. Imagine your hiring manager’s email box filled with resumes already screened, qualified, interviewed, and ready for a decision. Now, stop imagining and give us a call.

Programming & Development Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

Back Office Support A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

SUPER STAFF NEWS

SuperStaff has established itself not only as a comprehensive solutions provider, but also an industry thought leader for businesses looking to locate resources overseas. We regularly research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Whether you are just now exploring the benefits of a potential outsourcing partner, or are an enterprise with decades of overseas experience, we aim to contribute to the overall industry dialogue and be a rich source of knowledge for you.

Rebooting Your Business With Outsourcing
July 10, 2020
For the past few months, the world economy has struggled with the devastating impact of COVID-19. With everyone trying to cope with the “new normal,” businesses are scrambling to create a new standard operating protocol for what is ultimately uncharted territory. Current Situation of the World Economy Thirteen trillion dollars were allocated by governments worldwide […]

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7 Web UX Blunders That Are Hurting Your Small Business
June 1, 2020
When people are introduced to a new digital property and they can’t figure out how to use it because of bad design or structure, chances are they’ll exit without hesitation. User experience (UX) is ultimately defined by how the end-user feels when interacting with a system like a website, mobile app, or software. User experience […]

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6 Types of Difficult Customers and How to Win Them Over
May 4, 2020
While difficult customers can be a nightmare for customer service representatives, being able to service these customers effectively is vital to any business’s success. Whether you outsource customer service or maintain an in-house team, providing outstanding customer support can make all the difference in helping businesses get ahead of the competition. In fact, 51% of […]

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8 Recruitment Mistakes You Need to Avoid at All Cost
April 29, 2020
Competition in the current recruiting landscape has reached new heights. With employers becoming more aggressive when it comes to marketing themselves and offering unique perks/benefits, recruiters need to work harder and smarter to attract the best talent in the market. The challenge lies in avoiding mistakes that can cause you to lose money, time, and […]

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6 Employee Retention Tactics That Can Boost Your Recruitment
April 29, 2020
When an essential employee leaves a company for whatever reason, recruiters and HR outsourcing staff have to abandon whatever they are working on to go through the process of looking for candidates to fill the vacancy. While finding and hiring top talent is a priority, many seem to lose focus on another crucial part of […]

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5 Signs Your Website Needs A Revamp (And Professional Help)
April 28, 2020
In today’s technologically enhanced business atmosphere, every business must have a digital presence. Regardless of your size or what field your brand is operating in, having a well-performing website is a bare minimum requirement for those who want to establish themselves in any industry these days. A well-designed website enables you to be quickly contacted […]

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7 Ways the Future of Work Will Change the Role of HR
April 27, 2020
You may have noticed how the phrase “the future of work” gets thrown around recently. Often, the goal is to highlight the potential benefits of introducing automation, artificial intelligence, and other innovations to drive business success in today’s highly digital environment. While cutting-edge technologies may offer high-impact results for business operations, there’s another area where […]

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Customer Service KPIs: 9 Key Metrics and How to Improve Them
April 17, 2020
For many business owners, it’s not enough to see reports that inform them if they’re meeting service standards and customers’ expectations. Aside from that information, they also need to know why or how they’re measuring those standards. One way to accurately measure the efficiency of your service team is by calculating your customer service metrics. […]

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6 Leadership Tips to Run a Customer-Centric Business
April 8, 2020
Numerous statistics attest to the importance of establishing a business environment where customer-centricity is the topmost priority. From profitability and competitiveness to employee engagement—all of these goals become easier to attain when you build a customer-centric culture within your organization. A customer-centric philosophy puts customer satisfaction at the center of your operations. Every product, technology, […]

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5 Churn Rate Optimization Tips to Reduce Customer Loss
April 6, 2020
In today’s marketplace, the power has shifted towards the consumers. With industries continually expanding and innovating, businesses need to adapt to the changes or risk losing customers. Now, customer churn has become a key metric in measuring customer satisfaction. The figures speak for themselves—Kolsky’s study shares that 1 in 26 unhappy customers will complain while […]

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MORE BPO TRENDS

Consumer Electronics: Taking Care of Your Customers During COVID-19
July 24, 2020
Interactive customer service is not merely for in-person transactions anymore. Everyone with eyes can see that because digital business is on the rise, customer engagement practices will need to adapt to the digital age of commerce. Finding ways to personalize and give that friendly and sincere touch to your customers is a must. With many […]

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The Future of Fulfillment By Amazon: How Virtual Assistants Can Help
July 24, 2020
How Virtual Assistants can Help You in Your FBA Business COVID-19 has been a tremendous source of anxiety for business owners all over the world and across industries. And although digitally based businesses have fared better than their brick and mortar counterparts, Fulfillment By Amazon (FBA) sellers are certainly not exempt from the uncertainty that […]

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MORE COMPANY NEWS

SuperStaff has offices in New York, Pennsylvania, Seattle, and Manila.

Our office is in the center of Makati, in 6780 building Ayala Avenue, well out of the flood zone, and easy to get to. Our executive team lives and works in the United States, so we can meet with you in person easily to discuss your needs. Finally and most importantly – we love visitors! We look forward to meeting you!

SuperStaff Business Outsourcing and Call Center Services Philippines

OUTSOURCING & CALL CENTER SOLUTIONS

TRANSFORM AND SUCCEED
IN A CHANGING WORLD