Philippine Outsourcing & BPO Call Center Services

TRANSFORM AND SUCCEED
IN A CHANGING WORLD

Anyone can duplicate a function offshore. SuperStaff was founded in 2009 to do so much more. We’ll evaluate your challenges as a whole and develop a comprehensive plan for deploying the right people, aided by the right technology, and guided by the right processes so your organization works smarter and more efficiently—adding measurable value along the way.

OFFSITE STAFF
ONSITE CAPABILITY

When SuperStaff hires, trains and optimizes your staff, you get an experienced team of offshore specialists who will fortify your onsite capabilities and reduce overhead. Our Philippine or US based staff will be able to provide the type of quality that matches your onsite expectations, while allowing you to enjoy the cost savings that come with outsourcing.

Our Philosophy

Outsourcing That Elevates

We’re driven by the belief that successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.

Our Experience

10 Years of Smart Reinvention

SuperStaff is a comprehensive outsourcing solutions provider dedicated to continuous improvement in delocalizing workforces, reimagining systems and models, and putting cost savings to work to grow enterprises.

Our Home

The World’s Outsourcing Capital

Makati, Philippines boasts modern infrastructure, vibrant economy, a high concentration of focused resources and talent, the highest literacy rate in southeast Asia and strong cultural alignment with Western customers.

WHAT WE DO

SuperStaff provides a full suite of outsourcing solutions so that your company can seamlessly scale on multiple business fronts.

Customer Support Multi-Channel Interactions

SuperStaff is prepared to engage your customers on any channel that’s most convenient for them. Our agents can be dedicated per channel, or cross-trained to manage client communications on the phone, email, chat, or social media. Additionally, our customer support specialists communicate at the speed of commerce: careful, clear, friendly and information-rich interactions that solve problems, answer questions, and satisfy the need for promptness.

Recruitment Process OutsourcingRelentlessly Sourcing Great Talent

Technology, specialty, and capacity are three of the main obstacles for companies in search of their industry’s best people. At SuperStaff, we will scour your industry (especially your competitors) to build a team of fully dedicated specialists capable of utilizing the latest technology. Imagine your hiring manager’s email box filled with resumes already screened, qualified, interviewed, and ready for a decision. Now, stop imagining and give us a call.

Programming & Development Smart People, Smartly Deployed

Filling highly specialized development positions is always a challenge, but even more so if your company faces high costs or a limited talent pool. SuperStaff has the resources and experience to help you successfully overcome both. Through our Philippine offshore campus, SuperStaff provides the same level of skill you need, at a lower cost by virtue of the country’s highly educated workforce. From full-stack or front-end, to software or applications development, SuperStaff delivers comprehensive programming solutions for these difficult to hire positions.

Back Office Support A Full Suite of Support Solutions

At SuperStaff, we know that back office operations often take resources and time from growing companies who need to focus on expansion related front office initiatives. It is because of this that SuperStaff offers a full suite of back office solutions, including data entry, content moderation, and content creation. Furthermore, we put a premium emphasis on recruiting an experienced and process-oriented workforce that can not only manage this type of work, but optimize it as well. By tapping our deep pool of talented back office support agents, you can fortify your processes, and heavily reduce your cost of doing business.

SUPER STAFF NEWS

SuperStaff has established itself not only as a comprehensive solutions provider, but also an industry thought leader for businesses looking to locate resources overseas. We regularly research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Whether you are just now exploring the benefits of a potential outsourcing partner, or are an enterprise with decades of overseas experience, we aim to contribute to the overall industry dialogue and be a rich source of knowledge for you.

6 Key Trends and Statistics to Drive Your Recruitment Strategies
January 14, 2020
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. This shift is one of the reasons why understanding […]
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7 Reasons You Should Outsource Customer Service to the Philippines
December 23, 2019
The outsourcing industry has grown globally, with many businesses relying on third-party providers to take over critical business processes offshore. Outsourcing business processes, specifically customer service, allows you to cut costs, improve overall efficiency, and focus on other key business aspects. To get the results you want and ensure success with your customer service outsourcing, […]
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How To Optimize Your Recruitment Process to Attract Top Candidates
December 21, 2019
As the old saying goes, a team is only as strong as its weakest link. If you’re in the process of building your company, always remember that your business will only be as exceptional as the individuals who operate it. With the recruitment race getting tighter by the minute, you must do everything you can […]
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5 Reasons Customers Hate Call Centers and What You Can Do About It
December 20, 2019
With so many things to juggle in their personal and professional lives, your customers are always searching for the easiest way to accomplish their tasks. This includes reaching out to your company if they have concerns with the products or services they’ve ordered from you. Enter, one of their biggest nightmares: calling your customer service […]
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The Customer Support Preference of Each Generation
December 11, 2019
Providing excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
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How to Optimize Customer Experience with Big Data
December 5, 2019
Your shop opens at 9 a.m. In a span of 14 hours, only about 50 people visit your store and browse through the shelves, and only half make a purchase. What could be causing this slow pace of business? These are real questions that the science of data analytics and Big Data helps uncover. So, […]
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7 Customer Service Skills to Screen For When Hiring Support Reps
December 4, 2019
As a business, you owe it to your company and customers to hire the best people to attend to your customers’ needs. In this article, we’ll give you a rundown of the skills you need to look for when screening for customer support representative candidates. Your customer service team is just as vital as all […]
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8 Behavioral Questions that Will Help You Spot Top Candidates
December 3, 2019
Peter Gasca is an esteemed entrepreneur, advisor, and author of the book One Million Frogs. He recently published a story on INC about past hiring decisions that still haunt him to this day—a story that begins with an alarming line from the brand new driver of their small start-up company, “I quit. I’m in Miami […]
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Top Three Benefits of Outsourcing Recruitment Processes to the Philippines
December 3, 2019
As your business grows, so does its operational requirements. Aside from better facilities, you will also need to expand your workforce. You can always hire through your in-house HR team, but another cost-efficient solution you can explore is recruitment process outsourcing (RPO), which is a practice that provides businesses with access to talent that matches […]
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Customer Support Wish List: What Your Customers Really Want
November 11, 2019
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
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SuperStaff has offices in New York, Pennsylvania, Seattle, and Manila.

Our office is in the center of Makati, in 6780 building Ayala Avenue, well out of the flood zone, and easy to get to. Our executive team lives and works in the United States, so we can meet with you in person easily to discuss your needs. Finally and most importantly – we love visitors! We look forward to meeting you!

SuperStaff Business Outsourcing and Call Center Services Philippines

OUTSOURCING & CALL CENTER SOLUTIONS

TRANSFORM AND SUCCEED
IN A CHANGING WORLD