Meet our super team

Matt Narciso, the Managing Director of SuperStaff, has built his career at the intersection of technology and outsourcing as the National Head and Director of outsourcing consultancies from the Philippines, United Kingdom, and the United States over the last 15 years. His technology and offshoring experience has shaped his philosophy that innovation should be at the forefront of any outsourcing strategy.

Over the course of his tenure, SuperStaff has grown by more than 340 percent, expanded service coverage into 13 additional countries, launched operational teams in multiple regions both in the Philippines and the United States, and added 23 additional languages to its customer support offerings.

Looking ahead, Matt aims to combine advancements in automation with continuous improvements in talent acquisition and human capital management to offer comprehensive and forward looking offshoring solutions to the tech, healthcare, and commerce space.

A Certified Public Accountant, Grace Rivera, has always been commended for having good business acumen and driving savings for SuperStaff through operational excellence. She became a manager at 24 and now has over 32 years of experience in management. Currently, she handles Finance, Admin, Human Resources and Talent Acquisition departments.

Taking charge of her personal and career-related growth, Grace finished her Pearson BTEC Level 7 Diploma in Strategic Management and Leadership (MBA). She never ceases as she is also aiming to finish her top up international MBA with Buckinghamshire New University.

Grace aims to continuously improve SuperStaff’s strategic and operational effectiveness through innovation to increase its ability to deploy services to partner enterprises.

With an impressive 18 years of experience in the BPO industry, JR Seminiano, SuperStaff’s Operations Director, is a respected leader.

JR has excelled in leadership roles, providing unwavering support to global teams across the Telco, Banking & Finance, Insurance, HR, IT, and background screening industries.

His proficiency in operations management is evident in his keen eye for optimizing processes, streamlining workflows, and enhancing overall operational efficiency through cost-effective strategies. While JR is deeply passionate about his current role, his expertise extends to customer experience, global team management, employee engagement, and team development.

Ultimately, JR aims to balance out providing quality services to clients while at the same time empowering SuperStaff to stand out as the leading BPO choice in the market.

Fernanda Lopez, MBA was a purpose driven entrepreneur who fell in love with the BPO industry. She brings with her more than 8 years of experience as a country manager, handling cross-functional teams, driving business growth and sustainability for service companies.

Her management style is a mix of smart business strategy and human warmth. She’s all about setting high standards, measuring success with relevant KPIs. But at her core, is the passion to empower every person in her team. She upholds diversity and advocates for women in tech.

Lorenzo Ruiz Castro has 14 years of experience in the BPO industry, leading the training and operations department. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. He has a genuine passion for developing talent so they can have more opportunities for career growth. Enzo believes that empowered people are essential to clients’ success.   

Ann Gelli Tolentino started her BPO career, handling marketing and sales. Her area of specialty is pharmaceutical and healthcare outsourcing. Through the years, she diversified her skills and honed her competencies in data analysis, market research, marketing campaigns, and international trade shows networking.

With SuperStaff, Ann continues to manage B2B marketing, delivering profitable solutions to drive sales, attract and sustain customers, and build reputable corporate brands. She has also widened her expertise, adding outreach marketing to her skills.

Norman Escalona is a highly skilled Talent Acquisition Manager with a strong background in the human capital industry.

With a career of over 13 years, Norman has gained extensive experience and knowledge in various industries, particularly Information Technology. He began his professional journey outside the Philippines, spending nine years in Bahrain and an additional four years in France, where he honed his expertise in the field and became fluent in Arabic and French.

Norman possesses 11 years of solid experience in recruitment full life cycle, specializing in staffing, outsourcing, RPO, and start-up companies. Renowned for his exceptional skills in building and managing IT Offshore and Onshore teams, he has successfully served as the primary point of contact for clients in North America, APAC, and EMEA regions.

With his diverse knowledge and expertise, he consistently identifies and acquires top talent to meet organizational objectives.

With 17 years of experience in the BPO industry, Florentina Mallabo rose through the ranks as a project-hired technical support agent to a Senior Team Leader and Site POC for New Hire Development and Upskilling. She took the lead in performance management through targeted initiatives such as outliers’ development programs, hands-on training, and employee engagement activities. Flor worked hand in hand with Operation Managers to meet and go beyond client expectations. She has seen how customer service evolved from an ordinary phone-in inquiries to overall customer-focused experience making her a champion of Voice of Customers.

As an Operations Supervisor, her goal is to provide personalized and strategized solutions which will lead to excellent customer experience.

Billy Samonte is an IT & Security professional and technical leader with a demonstrated history of working in IT, Healthcare, and BPO industries He holds a Bachelor of Science (BS) focused in Computer Engineering from Cagayan State University and cybersecurity certifications. He specializes in blue teaming, and social engineering by leading security awareness training programs, including doing regular internal phishing campaigns. He has a strong background and experience in managing and implementing different security solutions like Firewalls, IDS/IPS, SIEM, email security, endpoint security, and VAPT.

JM started his BPO career as a customer service representative for a telco account. He was a working student back then, but multitasking was never a problem. He was promoted as a Subject Matter Expert after a year and as a Team Leader six months after. From there, JM took on multiple roles like Change Management Lead, Senior Team Leader, Cluster Head, and Ops-Training Project Lead.

He came to SuperStaff with 11 years of experience in diverse industries: telco, recruitment, insurance, hospitality services, and clothing and apparel.

Hearthylyn Nartatez- Fiel started her BPO career as an agent. Her genuine passion for customer service and her natural eye for good talent landed her a role in the human resources department. The rest, so they say, is history. With SuperStaff, Hearthylyn continues adding to her 10 years of experience finding great hires to service clients, stakeholders, and the BPO industry.

Cristina Lizardo has years of experience managing, hiring, and onboarding employees. She is also on top of benefits and payroll, pioneering strategic performance-tracking methods for efficient and timely payout. Ask anyone at SuperStaff, and she’ll be described as a reliable, competent, highly organized team player and always the go-to person for all the employees. In that same capacity, she services SuperStaff’s BPO clients.

Kristine Barcelona is a highly accomplished professional with an impressive 20-year track record in general accounting and office administration. With 14 years of specialized experience in the BPO industry, she has become a recognized expert in process migration and process improvement for end-to-end accounting operations.

Throughout her career, Kristine has played a pivotal role in several start-up ventures, pioneering general ledger management and establishing robust accounting processes. Her exceptional leadership skills have propelled her to hold key executive positions in local and multinational companies. Before her BPO stint, Kristine honed her skills in providing audit, accounting, and advisory services to prominent banks and financial institutions.

Cath Amodia is SuperStaff’s Administrative Supervisor with an impressive background in project planning and management, customer service, and IT sales. She brings a wealth of knowledge and expertise to her role with a Bachelor’s degree in Library and Information Science and several certifications, including Lean Six Sigma Yellow Belt and Coaching for Excellence.

Cath has a proven track record in managing supply inventory for all company assets, ensuring smooth operations and efficient workflow. She is also responsible for coordinating with vendors and suppliers to meet the organization’s needs.

In addition to her primary duties, Cath oversees the company’s logistical needs, ensuring seamless coordination between departments.

With her diverse skill set, attention to detail, and ability to manage multiple responsibilities, Cath Amodia is a valuable asset in driving operational efficiency and organizational success.