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Meet Our Super Team!

We take great pride in having leaders capable of coming up with innovative strategies. Their decision-making capabilities bring out the company’s best even in the most demanding conditions.

Our leaders know the value of delegation and empowerment, maximizing each individual’s unique abilities to drive our company and our clients towards measurable success.

Matt Narciso

Managing Director and Chief Executive

Matt Narciso, the Managing Director of SuperStaff, has built his career at the intersection of technology and outsourcing as the National Head and Director of outsourcing consultancies from the Philippines, United Kingdom, and the United States over the last 15 years. His technology and offshoring experience has shaped his philosophy that innovation should be at the forefront of any outsourcing strategy.

Over the course of his tenure, SuperStaff has grown by more than 340 percent, expanded service coverage into 13 additional countries, launched operational teams in multiple regions both in the Philippines and the United States, and added 23 additional languages to its customer support offerings.

Looking ahead, Matt aims to combine advancements in automation with continuous improvements in talent acquisition and human capital management to offer comprehensive and forward looking offshoring solutions to the tech, healthcare, and commerce space.

Name: Matthew Narciso

Position: Managing Director

Graduate Degree or certifications: Bachelor’s Degree – Oral Roberts

Languages Spoken: English

Industry Skills: business continuity planning, expansion, business development, client services 

Years in Industry: 10+

Specialty within industry: Healthcare, Pharmaceutical, insurance, eCommerce, heath-tech, FinTech, Multilingual 

Personality: High energy, naturally inquisitive, consummate planner. 

Motivation: family, and the desire to bring high quality careers to my two home countries, the US & the Philippines 

Work mantra: Thorough planning is the foundation of any successful endeavor 

BPO motto: Innovation and offshore economics are the two most potent tools in any businesses arsenal

mnarciso@superstaff.com
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Grace Rivera, CPA

Finance Director

A Certified Public Accountant, Grace Rivera has always been commended for having good business acumen, driving savings for SuperStaff through operational excellence. She became a manager at the young age of 24, and has now over 28 years of experience in management. Currently, she handles Finance and Accounting, but has also handled Human Resources, IT, Customer Service, and Administration. 

Taking charge of both her personal and career-related growth, Grace is currently finishing her Pearson BTEC Level 7 Diploma in Strategic Management and Leadership. 

Grace aims to continuously improve the company’s strategic and operational effectiveness to increase its ability to deploy services to partner enterprises. 

Name: Grace A. Rivera

Position: Finance Director

Graduate Degree or certifications: Certified Public Accountant

Languages Spoken: English

Industry Skills: Risk Management, Process Improvement 

Years in Industry: 9 years

Specialty within industry: Shared Services

Personality: ISTP

Motivation: Being able to help.

Work mantra: Don’t wish for it, work for it.

BPO motto: Together, we achieve more.

grivera@superstaff.com
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Mark Ang-angco

Operational Excellence & Training Manager

With an unparalleled understanding of Customer Service and Customer Experience, Mark has been successful in boosting campaign growth and scope of work throughout his tenure in the industry. Specializing in Performance and People Management while driving Employee and Stakeholder satisfaction, Mark continues to spearhead multiple pioneering campaigns and lines of business.

Name: Mark Ang-angco

Position: Operational Excellence and Training Manager

Graduate Degree or certifications: BSBA – Marketing

Languages Spoken: English, German, Pidgin

Industry Skills: Lean Six Sigma (yellow certified)

Years in Industry: 18 years

Specialty within industry: Personal Banking, Collections, Fraud Investigation, Telecommunications, Healthcare, Logistics and Sales

Personality: on the clock and off the clock

Motivation: My work! Career and life goals, and family

Work mantra: You’re only as good as your last performance so strive to be better than tomorrow.

mark@superstaff.com
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Princess Dianne Parco Maninang, CLSSYB

Head of Human Resources

Princess Dianne Parco Maninang has over 10+ years of experience in Human Resources, including HR Account Management, Strategic Talent Acquisition, Human Resource and Business Consulting, People and Performance Management. She has more than 12 years of BPO experience.

She is a young budding leader. Parco became a manager at the age of 23. She speaks English and Tagalog fluently. She is a certified Lean Six Sigma Professional and a certified Trainer of IBPAP (IT Business Process Association of the Philippines, Inc.). She has worked for both local and multinational companies – start-up to large scale of businesses. She specialized in Organizational Development, Process Improvement, Counseling, Job Analysis and Compensation Studies, and People Management. She is well-versed and immersed with Corporate Processes and Standards. She is a culture advocate.

To Parco, the mission is to bring the human back to the Human Resources. She loves to promote coaching and career succession, and bridge the gap between management and employees, while creating a good working environment or culture for everyone.

Name : Princess Dianne Parco Maninang
Position : Head of Human Resources
Graduate Degree or certifications : AB Mass Communication major in Advertising, Lean Six Sigma Certified
Languages Spoken : English and Filipino (Tagalog)
Industry Skills : Strategic HR, Process Improvement and People Management

Years in Industry : 12
Specialty within industry : Organizational Development and Process Improvement

Personality : INFJ-A
Motivation : Family, Work – to develop young leaders, be able to help the company grow
Work mantra : “There are two ways of spreading light: to be the candle or the mirror that reflects it.” – Edith Wharton
BPO motto :  Hire Character, Train Skill – Peter Schutz

pmaninang@superstaff.com
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Mark Mendoza

Business Development Manager

Mark Mendoza is an experienced Business Development Manager with a demonstrated history of working in the outsourcing/offshoring industry having been involved in building remote teams for eCommerce, Healthcare, Legal Services and Tech Startups to name a few. Skilled in Business Development, Sales and Sales Management, Market Research and Marketing Strategy, he understands the importance of clear communication, customer satisfaction and the value of building meaningful relationships to the growth of the businesses he engages with. He finds joy in making sure that his clients maximize their investments.

Name: Mark Mendoza

Position: Business Development Manager

Graduate Degree or certifications: Bachelor of Arts in Economics

Languages Spoken: English

Industry Skills: Sales Management and Strategy, Marketing and Business Development

Years in Industry: 10 years

Specialty within industry: Sales management, sales strategy and training, marketing and business development

Personality: Committed to providing the best service, high level of empathy and passionate in partnership building.

Motivation: Working as hard as I can in order to provide a high level of security for my own family in the future

Work mantra: Stay hungry. Stay foolish. – Steve Jobs 

BPO motto: People will soon forget what you said. They will NEVER forget how you made them feel. – Dr Maya Angelou

mmendoza@superstaff.com
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Billy Samonte

IT Security Supervisor

Experienced IT security professional with a demonstrated history of working in IT, Healthcare, and BPO industries with a Bachelor of Science (BS) focused in Computer Engineering from Cagayan State University. Specialized in blue teaming, social engineering by sending simulated phishing email campaigns, and have experienced in managing/implementing different security applications and devices like firewalls, email security, end-point security solutions, vulnerability assessment/penetration testing tools.

Name: Billy Samonte 

Position: IT Security Supervisor

Graduate Degree or certifications: BS in Computer Engineering / CompTIA CySA+ ce / CompTIA Security+ ce / Mile2 C)SA1

Languages Spoken: English

Industry Skills: IT Security / Cybersecurity

Years in Industry: 8 years

Specialty within industry: IT Infrastructure and Operations, Information and Network Security, Security Awareness, System Administration, Technical Support

Personality: I always see the positive side in every situation.

Motivation: First is my family because I’d like to provide them a good and happy life. The second is my work because I love what I am doing.

Work mantra: “If others can, why can’t I?” 

BPO motto: “In everything you do, you should always make the most out of it. Always believe in yourself!

bsamonte@superstaff.com
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Florentina M. Mallabo

Operations Supervisor

With 17 years of experience in the BPO industry, Flor rose through the ranks as a project-hired technical support agent to a Senior Team Leader and Site POC for New Hire Development and Upskilling. She took the lead in performance management through targeted initiatives such as outliers’ development programs, hands-on training, and employee engagement activities. Flor worked hand in hand with Operation Managers to meet and go beyond client expectations. She has seen how customer service evolved from an ordinary phone-in inquiries to overall customer-focused experience making her a champion of Voice of Customers.

As an Operations Supervisor, her goal is to provide personalized and strategized solutions which will lead to excellent customer experience.

Name: Florentina M. Mallabo
Position: Operations Supervisor
Graduate Degree:  BS Mass Communication
Languages Spoken: English
Industry Skills: Strategic Agility, Business Change Management, Data Analysis, Performance Management, People Development, Collaborative Leadership

Years in Industry -17 years in the BPO industry

Specialty within industry – Strong drive in excellent Customer Experience in Customer Service, Technical Support and advance Tech Help for Satellite TV and IPTV services, ESL Teaching Services, Telecommunication services

Personality – People-person, Analytical, Driven, Passionate, Reliable
Motivation –  Provide the best life there is for my family.
Work mantra – Your level of success will seldom exceed your level of personal development because success is something you attract by the person you become.  – Jim Rohn
BPO motto – Through collaborative work and true “malasakit”, we take care of our business which will allow us to take care of our employees and most importantly, our family.

fmallabo@superstaff.com
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