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Matt Narciso

Managing Director & Chief Executive

Matt Narciso, the Managing Director of SuperStaff, has built his career at the intersection of technology and outsourcing as the National Head and Director of outsourcing consultancies from the Philippines, United Kingdom, and the United States over the last 15 years. His technology and offshoring experience has shaped his philosophy that innovation should be at the forefront of any outsourcing strategy.

Over the course of his tenure, SuperStaff has grown by more than 340 percent, expanded service coverage into 13 additional countries, launched operational teams in multiple regions both in the Philippines and the United States, and added 23 additional languages to its customer support offerings.

Looking ahead, Matt aims to combine advancements in automation with continuous improvements in talent acquisition and human capital management to offer comprehensive and forward looking offshoring solutions to the tech, healthcare, and commerce space.

mnarciso@superstaff.com
mattnarciso

Grace Rivera, CPA, MBA

Finance Director

A Certified Public Accountant, Grace Rivera, has always been commended for having good business acumen and driving savings for SuperStaff through operational excellence. She became a manager at 24 and now has over 32 years of experience in management. Currently, she handles Finance, Admin, Human Resources and Talent Acquisition departments.

Taking charge of her personal and career-related growth, Grace finished her Pearson BTEC Level 7 Diploma in Strategic Management and Leadership (MBA). She never ceases as she is also aiming to finish her top up international MBA with Buckinghamshire New University.

Grace aims to continuously improve SuperStaff’s strategic and operational effectiveness through innovation to increase its ability to deploy services to partner enterprises.

grivera@superstaff.com
gracerivera

Mark Ang-angco

Operational Excellence & Training Director

With an unparalleled understanding of Customer Service and Customer Experience, Mark Ang-angco has been successful in boosting campaign growth and scope of work throughout his tenure in the industry. Specializing in Performance and People Management while driving Employee and Stakeholder satisfaction, Mark continues to spearhead multiple pioneering campaigns and lines of business.

mark@superstaff.com
markangangco

Ricky Castillo

Director, Client Business Solutions

For the first 10 years of his career, Ricky Castillo worked with some of the top global ad agencies like J. Walter Thompson and DDB Needham. He spearheaded product launches in the market for global fortune companies, namely Motorola, Shell, Petroleum, and Fila. But he found his niche in the career market when Business Process Outsourcing blossomed in the early 2000s.  

Ricky has since worked for some of the BPO giants in the industry, including Convergys, IBM, and Concentrix. He developed transformative, cutting-edge, and cost-reduction solutions for many household brands.

He now heads the sales, marketing, and SEO division for Superstaff across all our global locations — Philippines, Colombia, and North America, covering the broad spectrum of industry verticals and horizontals and driving customer success programs.

rcastillo@superstaff.com
rickycastillo

Matt Narciso

Managing Director and Chief Executive

Matt Narciso, the Managing Director of SuperStaff, has built his career at the intersection of technology and outsourcing as the National Head and Director of outsourcing consultancies from the Philippines, United Kingdom, and the United States over the last 15 years. His technology and offshoring experience has shaped his philosophy that innovation should be at the forefront of any outsourcing strategy.

Over the course of his tenure, SuperStaff has grown by more than 340 percent, expanded service coverage into 13 additional countries, launched operational teams in multiple regions both in the Philippines and the United States, and added 23 additional languages to its customer support offerings.

Looking ahead, Matt aims to combine advancements in automation with continuous improvements in talent acquisition and human capital management to offer comprehensive and forward looking offshoring solutions to the tech, healthcare, and commerce space.

Name: Matthew Narciso

Position: Managing Director

Graduate Degree or certifications: Bachelor’s Degree – Oral Roberts

Languages Spoken: English

Industry Skills: business continuity planning, expansion, business development, client services 

Years in Industry: 10+

Specialty within industry: Healthcare, Pharmaceutical, insurance, eCommerce, heath-tech, FinTech, Multilingual 

Personality: High energy, naturally inquisitive, consummate planner. 

Motivation: family, and the desire to bring high quality careers to my two home countries, the US & the Philippines 

Work mantra: Thorough planning is the foundation of any successful endeavor 

BPO motto: Innovation and offshore economics are the two most potent tools in any businesses arsenal

matthewnarciso@superstaff.com
matthewnarciso

Fernanda Lopez, MBA

Country Lead (Colombia)

Fernanda Lopez, MBA was a purpose driven entrepreneur who fell in love with the BPO industry. She brings with her more than 8 years of experience as a country manager, handling cross-functional teams, driving business growth and sustainability for service companies.

Her management style is a mix of smart business strategy and human warmth. She’s all about setting high standards, measuring success with relevant KPIs. But at her core, is the passion to empower every person in her team. She upholds diversity and advocates for women in tech.

flopez@superstaff.com
@fernanda-lopez

Lorenzo Ruiz Castro

Operations Manager

Lorenzo Ruiz Castro has 14 years of experience in the BPO industry, leading the training and operations department. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. He has a genuine passion for developing talent so they can have more opportunities for career growth. Enzo believes that empowered people are essential to clients’ success.   

ecastro@superstaff.com
lorenzocastro

Ann Gelli Tolentino

Solutions & Outreach Manager

Ann Gelli Tolentino started her BPO career, handling marketing and sales. Her area of specialty is pharmaceutical and healthcare outsourcing. Through the years, she diversified her skills and honed her competencies in data analysis, market research, marketing campaigns, and international trade shows networking.

With SuperStaff, Ann continues to manage B2B marketing, delivering profitable solutions to drive sales, attract and sustain customers, and build reputable corporate brands. She has also widened her expertise, adding outreach marketing to her skills.

atolentino@superstaff.com
anngellitolentino

Florentina Mallabo

Assistant Operations Manager

With 17 years of experience in the BPO industry, Florentina Mallabo rose through the ranks as a project-hired technical support agent to a Senior Team Leader and Site POC for New Hire Development and Upskilling. She took the lead in performance management through targeted initiatives such as outliers’ development programs, hands-on training, and employee engagement activities. Flor worked hand in hand with Operation Managers to meet and go beyond client expectations. She has seen how customer service evolved from an ordinary phone-in inquiries to overall customer-focused experience making her a champion of Voice of Customers.

As an Operations Supervisor, her goal is to provide personalized and strategized solutions which will lead to excellent customer experience.

fmallabo@superstaff.com
fmallabo

Billy Samonte

IT Security Associate Manager

Billy Samonte is an experienced IT security professional with a demonstrated history of working in IT, Healthcare, and BPO industries with a Bachelor of Science (BS) focused in Computer Engineering from Cagayan State University. Specialized in blue teaming, social engineering by sending simulated phishing email campaigns, and have experienced in managing/implementing different security applications and devices like firewalls, email security, end-point security solutions, vulnerability assessment/penetration testing tools.

bsamonte@superstaff.com
billysamonte

Jenmark Ariscon

Operations Senior Supervisor

JM started his BPO career as a customer service representative for a telco account. He was a working student back then, but multitasking was never a problem. He was promoted as a Subject Matter Expert after a year and as a Team Leader six months after. From there, JM took on multiple roles like Change Management Lead, Senior Team Leader, Cluster Head, and Ops-Training Project Lead.

He came to SuperStaff with 11 years of experience in diverse industries: telco, recruitment, insurance, hospitality services, and clothing and apparel.

jariscon@superstaff.com
@jenmark-anthony-ariscon

Cristina Lizardo

Human Resources Supervisor

Cristina Lizardo has years of experience managing, hiring, and onboarding employees. She is also on top of benefits and payroll, pioneering strategic performance-tracking methods for efficient and timely payout. Ask anyone at SuperStaff, and she’ll be described as a reliable, competent, highly organized team player and always the go-to person for all the employees. In that same capacity, she services SuperStaff’s BPO clients.

clizardo@superstaff.com
cristinalizardo