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BlogSuperStaff Writer2024-08-21T09:22:49+08:00

[Infographic] A Constructive Approach to Global BPO Hubs: Which Market Offers the Best Call Center Partnerships?

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Future-Proofing C-Suite Leadership: How BPO Solutions Tackle Today’s Biggest Executive Challenges

By SuperStaff Editorial Board|September 9th, 2024|

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|September 3rd, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|August 28th, 2024|

Customer Experience

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|2024-09-04T21:05:04+08:00September 3rd, 2024|

White House Ends Customer Service ‘Doom Loops:’ What Does It Mean for the Subscription-based Industry?

By Ana Catalina Paje|2024-08-30T23:26:58+08:00August 30th, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|2024-09-02T11:51:46+08:00August 28th, 2024|

Leveraging Philippine Call Centers: How AI Developer Firms Can Enhance Customer and Tech Support

By EJ Verginisa|2024-08-22T04:13:21+08:00August 24th, 2024|

Expert Insights

[Infographic] A Constructive Approach to Global BPO Hubs: Which Market Offers the Best Call Center Partnerships?

By SuperStaff Editorial Board|2024-09-10T22:05:01+08:00September 10th, 2024|

Future-Proofing C-Suite Leadership: How BPO Solutions Tackle Today’s Biggest Executive Challenges

By SuperStaff Editorial Board|2024-09-10T22:06:38+08:00September 9th, 2024|

Harnessing BPO Partnerships for Breakthrough Ideas: Practical Advice for CIOs

By SuperStaff Editorial Board|2024-08-28T22:05:46+08:00August 26th, 2024|

Pointers for CHROs: Outsourcing Recruitment Functions to Enhance Employee Experience

By SuperStaff Editorial Board|2024-08-16T22:27:38+08:00August 14th, 2024|

Industry Insights

Enhancing Pediatric DME & Pharmaceutical Services: The Impact of After-Hours Customer Support in Spanish

By Jaymee Cichon|2024-08-27T14:02:16+08:00August 22nd, 2024|

Scalable Workforce Solutions for TaaS Firms: How Recruitment Process Outsourcing Answers Your Need for Consistent Talent Pool

By SuperStaff Editorial Board|2024-08-22T03:38:47+08:00August 20th, 2024|

Navigating the Second Half of 2024:Tackling Business Challenges in the Final Stretch of the Year

By SuperStaff Editorial Board|2024-07-17T23:07:41+08:00July 17th, 2024|

The Roles of Outsourcing + Generative AI in the $1 Trillion Unrealized Potential in Healthcare

By SuperStaff Editorial Board|2024-07-12T01:18:35+08:00July 9th, 2024|

Ahead of the Curve Trends

[Infographic] A Constructive Approach to Global BPO Hubs: Which Market Offers the Best Call Center Partnerships?

By SuperStaff Editorial Board|2024-09-10T22:05:01+08:00September 10th, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|2024-09-02T11:51:46+08:00August 28th, 2024|

Harnessing BPO Partnerships for Breakthrough Ideas: Practical Advice for CIOs

By SuperStaff Editorial Board|2024-08-28T22:05:46+08:00August 26th, 2024|

Pointers for CHROs: Outsourcing Recruitment Functions to Enhance Employee Experience

By SuperStaff Editorial Board|2024-08-16T22:27:38+08:00August 14th, 2024|

Offshoring

Enhance Efficiency for Real-Time Supply Chain Monitoring Firms: The Benefits of Outsourcing External Customer Service Team

By Lorenzo Ruiz Castro|2024-09-04T20:14:25+08:00September 4th, 2024|

Local Talent, Global Expertise for Risk Financing Consultancy Firms: Outsourcing Finance and Accounting BPO Services

By Jaymee Cichon|2024-09-02T20:43:57+08:00September 2nd, 2024|

Scalable Workforce Solutions for TaaS Firms: How Recruitment Process Outsourcing Answers Your Need for Consistent Talent Pool

By SuperStaff Editorial Board|2024-08-22T03:38:47+08:00August 20th, 2024|

Understanding the Role of External Data Scientists and Analysts in Driving Business Insights

By SuperStaff Editorial Board|2024-08-15T05:33:27+08:00August 12th, 2024|

Nearshoring

Ring-Ring, Hola Medellín! Nearshoring Takes Powerful Spin in the ‘City of Eternal Springs’

By SuperStaff Editorial Board|2024-08-28T08:57:40+08:00May 16th, 2024|

Unlocking Colombia: Your FAQs on Nearshoring Answered

By SuperStaff Editorial Board|2024-08-28T08:56:08+08:00April 21st, 2024|

Launch Faster Even On A Budget: Why More Fintech Startups Choose Fintech Development Outsourcing to Colombia

By SuperStaff Editorial Board|2024-08-28T08:52:19+08:00April 4th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2024-07-18T14:29:47+08:00March 18th, 2024|

Artificial Intelligence and Machine Learning

Leveraging Philippine Call Centers: How AI Developer Firms Can Enhance Customer and Tech Support

By EJ Verginisa|2024-08-22T04:13:21+08:00August 24th, 2024|

Microsoft Is Outsourcing AI: You Should Too! Here’s a Cost Comparison of In-House vs. Outsourced AI Development Team

By SuperStaff Editorial Board|2024-07-15T22:43:31+08:00July 15th, 2024|

The ROI of Customer Experience for Leaders: 5 Formulas Proving CX Is Not Entirely Abstract

By SuperStaff Editorial Board|2024-07-15T22:37:47+08:00April 17th, 2024|

AI vs. Outsourcing Services for Small Businesses: 44 Powerful Statistics for Informed Decision- Making

By SuperStaff Editorial Board|2024-08-28T08:34:22+08:00April 6th, 2024|

Human Interest

Work-From-Home Jobs vs. On-Site vs. Hybrid: Choosing the Setup That Works Best for You

By Athena Yenko|2024-08-16T22:22:53+08:00August 16th, 2024|

Avoiding Common Debt Traps: Mistakes To Watch Out For

By Grace Rivera|2024-08-12T13:45:10+08:00August 9th, 2024|

Employee Engagement Plummets: Gallup Reports Record Low in U.S.

By SuperStaff Editorial Board|2024-08-21T10:46:59+08:00May 20th, 2024|

DINKs, SINKs, DINKWADs: Meet Today’s Modern Employees

By Hannah Krisha Tongco|2024-08-21T10:40:22+08:00May 8th, 2024|