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Insights from our team of thought leaders, dispatches from our feet on the street and more to help you stay on top of this exciting industry.
Insights from our team of thought leaders, dispatches from our feet on the street and more to help you stay on top of this exciting industry.
Did you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]
Continue ReadingThese days, the quality of products and services just aren’t enough anymore. Customer service has become an essential factor for market success. Going above and beyond with your support can pay off greatly, as data shows that 77% of customers will recommend a brand to their peers after a single positive experience, with 73% remaining […]
Continue ReadingDoes your business have hard-to-fill positions? Don’t worry; you’re not alone in dealing with this kind of challenge, which can be caused by different reasons. For one, particular positions become hard to fill when the number of similar jobs available outnumbers the amount of people who are looking for that type of work. In the […]
Continue ReadingThese days, candidates have the ability to be much more selective in which types of companies they’d want to work for through research. Roughly 75% of candidates read about and look up a company’s reputation and employer brand before applying. Additionally, 69% wouldn’t take a job with an organization that has a bad reputation.  As […]
Continue ReadingIn recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before.  This shift is one of the reasons why understanding […]
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