Market News

Insights from our team of thought leaders, dispatches from our feet on the street and more to help you stay on top of this exciting industry.

February 13, 2020

How to Implement Omnichannel Customer Support for Your Business

Did you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]

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February 12, 2020
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