Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Back Office Support Services vs. In-House Operations: What’s the Real Cost Difference?

Back-office functions are essential to every business—but because they’re ...

By Lorenzo Ruiz Castro|2025-07-03T10:25:19+08:00July 4th, 2025|Back Office Support, Outsourcing Strategies|Comments Off

Philippines’ Call Centers Navigate AI Impact on Jobs

The call center industry in the Philippines is going ...

By Lorenzo Ruiz Castro|2025-07-03T17:59:51+08:00July 3rd, 2025|Artificial Intelligence and Machine Learning Solutions|Comments Off

In-Depth Call Center Guide 2025: How to Compare and Choose the Best Provider

Choosing the right call center partner can make or ...

By Lorenzo Ruiz Castro|2025-07-02T13:04:12+08:00July 2nd, 2025|Outsourced Call Center Services|Comments Off