2020 has been a challenging year for many industries. The COVID-19 pandemic has reshaped people’s lives and how businesses operate. Physical stores closed down while e-commerce rapidly rose. Schools and offices also closed and moved to telecommuting. It is a fact that a new normal has emerged. With 2021 fast approaching, we look at outsourcing trends in this week’s outsourcing roundup.
Your business is expanding. Your sales have grown more in the last month than in the previous three quarters of the year. While analyzing your sales data, you stumble upon a gold mine: you discover a growing number of customers from French-speaking areas.
Software outsourcing in the Philippines is expanding as it is no longer known as just a call center hub. The IT-Business Process Management (IT-BPM) industry in the country now provides offshore software development and maintenance services. The industry is equipped with individuals with global certification, highly competitive skills, and knowledge of the sector.
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.