The COVID-19 pandemic has uncovered how fragile certain enterprises can be when basic modes of transportation and communication are shut down. However, not all industries have been impacted negatively. Others were able to quickly adjust, not just remain afloat, but instead thrive amidst the new normal. We have gathered data from various studies to give […]Continue Reading
Live chat support is a trending communication tool for businesses. It was once just an option in customer service. Now, it has become the prime choice over email support because of its benefits. The Pros and Cons of Email Support Customer Service Email support is a non-voice customer service solution that enables asynchronous interaction between […]Continue Reading
Call centers have been an invaluable part of enterprises, as they allow faster responses to customer concerns. The primary purpose is for a customer service representative to provide support and handle queries through a telephone or online call. They guide customers on technical issues, payment schemes, and even membership concerns. However, the function of call […]Continue Reading
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