Call Center Outsourcing

2021 Outsourcing Trends – An Inside Look Into What’s Ahead | Outsourcing Roundup Monday
2020 has been a challenging year for many industries. The COVID-19 pandemic has reshaped people’s lives and how businesses operate. Physical stores closed down while e-commerce rapidly rose. Schools and offices also closed and moved to telecommuting. It is a fact that a new normal has emerged. With 2021 fast approaching, we look at outsourcing trends in this week’s outsourcing roundup.
Ultimate Guide to Mastering Multilingual Customer Support (And Why E-commerce Websites Need It)
Picture this: Your business is expanding. Your sales have grown more in the last month than in the previous three quarters of the year. While analyzing your sales data, you stumble upon a gold mine: you discover a growing number of customers from French-speaking areas.
Innovation at Hand: Software Development Outsourcing in the Philippines
Software outsourcing in the Philippines is expanding as it is no longer known as just a call center hub. The IT-Business Process Management (IT-BPM) industry in the country now provides offshore software development and maintenance services. The industry is equipped with individuals with global certification, highly competitive skills, and knowledge of the sector.

610, 2020

Live Chat Support vs. Email Support: Who is Leading the Charge in 2020?

lady2021-06-07T15:37:17+08:00Call Center Outsourcing|

Live chat support is a trending communication tool for businesses. It was once just an option in customer service. Now, it has become the prime choice over email support because of its benefits.

909, 2019

Chat Support vs. Phone Support: What are the Differences?

lady2021-06-07T16:33:40+08:00Call Center Outsourcing|

These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.

Multilingual Support

Customer Service Outsourcing

E-Commerce Outsourcing

Programming & Development

Recruitment Process Outsourcing

Back Office Support

2021 Outsourcing Trends – An Inside Look Into What’s Ahead | Outsourcing Roundup Monday

Ultimate Guide to Mastering Multilingual Customer Support (And Why E-commerce Websites Need It)

Innovation at Hand: Software Development Outsourcing in the Philippines

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