info@superstaff.com

info@superstaff.com

Call Center Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Customer Support Wish List: What Your Customers Really Want
The COVID-19 outbreak has changed the way many consumers interact with brands. Since online purchases have become widespread in “the new normal,” customer support has become even more essential. Unlike pre-COVID times when a ...
Meet 5 Types of Consumers Post-COVID-19 and Discover How You Can Capture Them Through E-commerce Outsourcing
Your customers, along with their shopping behaviors, have evolved—and so should you. Discover how e-commerce outsourcing can empower your business amid the changing e-commerce landscape. 5 Post-Pandemic Consumer Types (and How You Can ...
8 Efficient Ways to Boost Tech Support Process Outsourcing Success in the Post-COVID-19 Era
The COVID-19 pandemic sent us on a one-way flight to the digital transformation age. It also ushered us into the Fourth Industrial Revolution, where the line between technology and daily human activities is becoming ...

309, 2021

8 Efficient Ways to Boost Tech Support Process Outsourcing Success in the Post-COVID-19 Era

lady2021-09-03T16:51:26+08:00Customer Service Outsourcing, Call Center Outsourcing|

The COVID-19 pandemic sent us on a one-way flight to the digital transformation age. It also ushered us into ...

2708, 2021

Top 22 Powerful Customer Service Statistics Proving the Value of Customer Experience in 2021

lady2021-08-27T19:12:53+08:00Call Center Outsourcing, Customer Service Outsourcing, Outsourcing|

“Customer service” and “customer experience” are often used interchangeably but are mainly different. In this infographic, we’ll dig deeper ...

1008, 2021

Top 7 Ways Call Center Outsourcing Can Reboot Your Business Post-Pandemic

lady2021-08-11T19:24:34+08:00Call Center Outsourcing, Outsourcing|

Providing exceptional customer service is more important than ever to remain competitive. Surveys have found that 86% of consumers ...