Customer Experience

Trump’s Cyber Reset: What the 2025 Executive Order Means for Outsourced IT Operations
In 2025, President Trump signed an executive order aimed at strengthening the country’s cybersecurity policies. This move affects not only government agencies and contractors but also private companies that rely on outsourced IT operations. ...
Wage Shock in L.A.: Why Hospitality Outsourcing Is Back on the Table for Businesses
Los Angeles’ hospitality sector just got hit with a wage wave—and business leaders are scrambling for answers. With the city’s minimum wage for hotel workers now exceeding $25 an hour, hotels, restaurants, and resorts ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Colombia’s workforce is changing—and so are the rules. With the enactment of the reforma laboral Colombia 2025, the country has introduced sweeping updates to its labor code that are reshaping the dynamics between employers ...

14July 2025

The Future of Customer Experience: 7 Trends Business Leaders Can’t Ignore

Hannah Krisha Tongco2025-07-14T20:51:53+08:00Customer Experience|

Customer experience is no longer a cost center; it’s a growth engine. In 2025 and beyond, how your customers ...

28June 2025

The One-Minute Rule: Why Fast Customer Service Has Become a Critical CX Metric in 2025

Lorenzo Ruiz Castro2025-06-27T11:32:38+08:00Customer Experience|

In 2025, if your brand doesn’t respond fast customer service, your customer might already be gone. The expectations around ...

21June 2025

Outsource Customer Service Support 24/7

lopena2025-06-20T17:32:52+08:00Customer Experience|

Customers don’t stop asking questions once business hours end. Whether it’s a late-night shopper needing help with an order ...