info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

9 Live Chat KPIs Crucial to Your Business (and How Customer Service Outsourcing Can Help You Improve Them)
Live chat ranks first among all customer service solution platforms in driving customer satisfaction—with a staggering 92% rating. Additionally, due to its convenience, accessibility, and real-time response feature, 53% of customers prefer using live ...
3 Compelling Reasons Why Outsourcing Russian Customer Service Is a Strategy You Shouldn’t Neglect
Russia is one of the most overlooked prospects for overseas expansion, even with its massive, diverse population of over 140 million people. Imagine what possibilities you can unlock if your brand can reach even ...
5 Back-Office Support Services That Will Revolutionize Your Business in 2021 and Beyond
Many businesses scrambled to transition to remote work and expand digital transformation initiatives in response to COVID-19. The drastic move has taken their bottom lines by surprise. On the other hand, those companies that ...

3007, 2021

9 Live Chat KPIs Crucial to Your Business (and How Customer Service Outsourcing Can Help You Improve Them)

lady2021-07-30T19:06:24+08:00Customer Service Outsourcing|

Live chat ranks first among all customer service solution platforms in driving customer satisfaction—with a staggering 92% rating. Additionally, ...

2707, 2021

3 Compelling Reasons Why Outsourcing Russian Customer Service Is a Strategy You Shouldn’t Neglect

lady2021-07-27T21:29:33+08:00Customer Service Outsourcing, Multilingual Customer Support|

Russia is one of the most overlooked prospects for overseas expansion, even with its massive, diverse population of over ...

1307, 2021

5 Requisites to Achieve Excellent Customer Support in the New Normal: A Comprehensive Primer

lady2021-07-29T16:27:46+08:00Customer Service Outsourcing|

Providing excellent customer support and service has always been imperative for businesses that want to gain a competitive advantage. ...