Outsourcing has been around for decades and is firmly rooted in the global economic landscape. And as the world becomes even smaller through the digital transformation of entire industries, it is nearly impossible to picture a future without outsourcing. Current State and Future Directions Technological developments are radically transforming the way businesses work and have […]
Continue ReadingThese days, more companies based in the US, the UK, and Australia are choosing to work with offshore call center services. The benefits are far greater than choosing to manage an in-house call center, or even working with a nearshore call center in another city or state. At present, there are various call centers in […]
Continue ReadingCyberattacks are increasing. The impact of COVID-19 has created opportunities for threat actors to take advantage of vulnerable, unmanned networks, and corporate data. While many businesses have fallen victim, many more are wising up and beefing up information security and countermeasures against these attacks. However, while enterprises are commendable to self-initiate steps against these threats, […]
Continue ReadingFor the past few months, the world economy has struggled with the devastating impact of COVID-19. With everyone trying to cope with the “new normal,” businesses are scrambling to create a new standard operating protocol for what is ultimately uncharted territory. Current Situation of the World Economy Thirteen trillion dollars were allocated by governments worldwide […]
Continue ReadingWhen people are introduced to a new digital property and they can’t figure out how to use it because of bad design or structure, chances are they’ll exit without hesitation. User experience (UX) is ultimately defined by how the end-user feels when interacting with a system like a website, mobile app, or software. User experience […]
Continue ReadingNumerous statistics attest to the importance of establishing a business environment where customer-centricity is the topmost priority. From profitability and competitiveness to employee engagement—all of these goals become easier to attain when you build a customer-centric culture within your organization. A customer-centric philosophy puts customer satisfaction at the center of your operations. Every product, technology, […]
Continue ReadingIn today’s marketplace, the power has shifted towards the consumers. With industries continually expanding and innovating, businesses need to adapt to the changes or risk losing customers. Now, customer churn has become a key metric in measuring customer satisfaction. The figures speak for themselves—Kolsky’s study shares that 1 in 26 unhappy customers will complain while […]
Continue ReadingWith volcanic eruptions, bushfire crisis, viral outbreaks, and other natural calamities happening around the world, it’s only logical that you look into your business and devise a plan in case you come face-to-face with a catastrophe. Natural disasters and emergencies are unpredictable and can disrupt your operations. This is where having a business continuity plan […]
Continue ReadingThe outsourcing industry has grown globally, with many businesses relying on third-party providers to take over critical business processes offshore. Outsourcing business processes, specifically customer service, allows you to cut costs, improve overall efficiency, and focus on other key business aspects. To get the results you want and ensure success with your customer service outsourcing, […]
Continue ReadingThere’s no shortage of myths circling in any given industry around the globe— it’s no different for outsourcing. Organizations, especially small businesses, typically encounter any number of concerns born out of falsehoods when considering outsourcing. However, more often than not, the criticism comes from an outdated understanding of business process outsourcing (BPO). Not only are […]
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