Technical Support

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

The Silent Cost of Seamless AI in Outsourcing
Companies love the idea of AI doing it all—fast, scalable, and smart. With outsourcing firms promoting plug-and-play solutions for customer service, data processing, and back office automation, it’s easy to imagine AI as the ...
How to Vet Legal Process Outsourcing Companies: 7 Questions You Must Ask
Legal outsourcing can be a strategic advantage—if you choose the right partner. From reducing overhead to accessing specialized talent, legal process outsourcing (LPO) offers law firms and in-house legal teams a way to scale ...
Breaking Down Call Center Cost: What You’re Really Paying For — and How to Save
Many business leaders underestimate what goes into call center pricing — until the bills pile up. You’re not just paying for the voice on the other end of the line. Behind every agent are ...

15July 2025

Trump’s Cyber Reset: What the 2025 Executive Order Means for Outsourced IT Operations

EJ Verginisa2025-07-15T20:44:36+08:00Technical Support|

In 2025, President Trump signed an executive order aimed at strengthening the country’s cybersecurity policies. This move affects not ...

13July 2025

Why the Philippines Is the Go-To BPO Destination for IT Startups

Lorenzo Ruiz Castro2025-07-11T18:02:05+08:00Technical Support|

IT startups often begin with tight budgets, small teams, and big goals. With limited resources, they must move fast ...

12July 2025

From Tickets to Trust: Why Automation Alone Isn’t Enough in Customer Service

SuperStaff Editorial Board2025-07-11T18:00:48+08:00Technical Support|

Automation is faster than ever—but are customers really more satisfied? There’s no denying the impact of AI and bots ...