Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

How Does Payroll Processing Work?
Payroll is a vital business task that ensures employees are paid correctly and on time. Many leaders ask, how long does it take for payroll to process? The answer depends on the steps involved, ...
Why the Philippines Is the Go-To BPO Destination for IT Startups
IT startups often begin with tight budgets, small teams, and big goals. With limited resources, they must move fast while keeping operations lean. One way startups manage this balance is to outsource IT to ...
Lean, Compliant, and Confident: Outsourced Accounting for Small Business Owners
Running a small business isn’t just about having a great idea or delivering exceptional service. It’s also about keeping the financial engine running smoothly — and that’s where many small business owners hit a ...

18June 2025

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty

Hannah Krisha Tongco2025-06-18T17:29:20+08:00Customer Experience|

English alone isn’t enough in today’s borderless customer economy. While it remains a global lingua franca, modern consumers increasingly ...

18June 2025

Call Center Customer Experience: What It Is & How to Boost It

Lorenzo Ruiz Castro2025-06-18T17:15:04+08:00Customer Experience|

In today’s customer-first economy, the real battleground for brand loyalty is not price or product—it’s the experience you deliver. ...

18June 2025

Empathy-Driven Support: The Human Touch of Filipino Call Center Agents

Hannah Krisha Tongco2025-06-18T15:38:57+08:00Customer Experience|

In an age of chatbots and automation, one quality continues to set exceptional customer service apart: empathy. While AI ...

Previous 123 Next