Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]Continue Reading
Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]Continue Reading
These days, brand loyalty doesn’t just fall into your lap. As a business, you must work hard to deliver customer support that consistently exceeds expectations. One such expectation is customer support channels that make contacting your business more convenient. It is important to take note that 66% of consumers use at least three different communication […]Continue Reading
You’ve probably run into social media posts or blogs that detail customer service horror stories: being left on hold for what seems like forever, inept representatives unable to answer questions, or even complaints going unnoticed. You may even have personally experienced customer service representatives that left you frustrated or irate. Unsurprisingly, customer service can greatly […]Continue Reading
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic. Many clients still crave genuine human connection, despite the trend of […]Continue Reading
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]Continue Reading
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