About SuperStaff
Delivering World-Class Call Center Services Worldwide
We provide exceptional support rooted in the success of our parent company, a recognized leader among Fortune’s Best Companies to Work For in Health Care and Biopharma. Building on this legacy of excellence, we extend top-tier call center services in the Philippines to businesses of all sizes and industries worldwide. As our parent company continues to be a valued client, we hold ourselves to the highest standards, constantly striving to improve and deliver outstanding results. When you choose to outsource to the Philippines with us, you gain a trusted partner committed to quality, reliability, and innovation in Philippine outsourcing.
Message from Our Managing Director and CEO
Thank you for visiting SuperStaff.
We launched in 2009 with the goal of supporting our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Working with such a high-performing organization set the standard we continue to follow today.
From those beginnings, SuperStaff has grown into a global operation. Companies around the world now rely on us for customer support, back-office solutions, and scalable workforce strategies from the Philippines and Colombia.
We do not believe in one-size-fits-all approaches. Our strength lies in people, process, and purpose. By aligning the right teams with the right tools and values, we create solutions that deliver meaningful results.
We look forward to helping you scale, solve, and succeed.
Our Timeline
2012 — Founded
Established in the Philippines as the dedicated outsourcing arm for its parent company.
2015 — Service Diversification
Expanded into multilingual support, back-office solutions, recruitment process outsourcing, and customer engagement.
2017 — Opened to External Clients
Transitioned from in-house operations to providing BPO and KPO services for U.S. businesses.
2020 — Operational Excellence
Strengthened workforce capabilities, achieving industry-leading talent retention and scaling client teams rapidly.
2021 — Regional Growth in Pampanga
Launched additional operations in Clark and Angeles to tap into new talent pools and infrastructure.
2022 — Global Footprint
Added operations in Colombia and an onshore presence in the U.S., enabling a true onshore–nearshore–offshore model.
2023 — Global & Secure
Achieved ISO 27001:2022 certification at the Makati headquarters and applying the same standards across global locations, trusted by SMEs and enterprises for secure, scalable outsourcing.
Our Mission
Provide on-demand talent solutions through cost-effective and hybrid frameworks that sustain businesses and simultaneously create endless and fair opportunities for employees and clients.
Our Vision
Create a sustainable relationship between businesses and talent worldwide to foster an ecosystem where the entire BPO sector remains indestructible and generates endless opportunities for our people.
Our Mission
Provide on-demand talent solutions through cost-effective and hybrid frameworks that sustain businesses and simultaneously create endless and fair opportunities for employees and clients.
Our Vision
Create a sustainable relationship between businesses and talent worldwide to foster an ecosystem where the entire BPO sector remains indestructible and generates endless opportunities for our people.
Our Process
Vision & Alignment
We begin by understanding your goals and imagining your ideal team. Whether it’s cost savings, efficiency, or growth, we align outsourcing with your bigger-picture strategy to build a strong foundation.
Strategy & Structure
This is where your custom outsourcing plan takes shape. We define workflows, align on compliance, and coordinate teams to ensure every part of the process runs smoothly and supports your goals.
Find Top Talent
We quickly connect you with top-tier professionals who not only bring the right skills but also fit your culture and budget. It’s all about finding the right people, right away.
Onboarding
We prepare everything for a seamless start. From setting up systems to aligning teams and providing hands-on training, we make sure your new operations are ready to perform from day one.
Performance
We track key results, measure training impact, and monitor team engagement. By staying on top of the numbers, we ensure your outsourced team performs with consistency and impact.
Scale Like a Pro
We roll out your full setup with confidence, fine-tune any last details, and monitor early results. As your partner, we keep improving through feedback and insights—so you're always ready for what’s next.
Keep Improving
Growth doesn’t stop at launch. We help you build momentum through consistent performance, employee development, and a strong feedback loop, keeping your team engaged and evolving with your goals.
See What Our Culture Looks Like in Real Life
Our culture is shaped by real people with real stories. We go from the desk to the everyday moments that show who we are, from team laughter and shared meals to quiet wins and everything in between.
Swipe through to see how worklife, connection, care, and community come to life in our everyday.
