BlogSuperStaff Writer2025-06-27T10:59:06+08:00

Blog Archive

Top 7 Challenges in the Call Center Industry and How To Address Them

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|November 1st, 2024|

10 Actionable Indicators for Sustained Business Growth

By SuperStaff Editorial Board|October 2nd, 2024|

7 Ways Outcome of the US Election 2024 Could Impact Your Business

By Ana Catalina Paje|September 16th, 2024|

Customer Experience

Top 5 Customer Service Live Chat Software and Tools to Enhance Support

By SuperStaff Editorial Board|2025-06-17T13:57:26+08:00May 31st, 2025|

Boost Customer Satisfaction with Inbound Contact Center Solutions

By Jaymee Cichon|2025-05-29T09:42:14+08:00May 26th, 2025|

Time Zone Differences, Full-Time Coverage: The Power of 24/7 Call Center Service

By SuperStaff Editorial Board|2025-06-17T13:57:30+08:00May 26th, 2025|

Customer Success vs. Customer Experience: Rethinking NPS, CSAT, and the Metrics That Truly Matter for CX Success in 2025

By Lorenzo Ruiz Castro|2025-05-29T11:36:43+08:00May 26th, 2025|

Ahead of the Curve Trends

Beyond the Buzz: How AI Is Redefining the Modern BPO Workforce

By SuperStaff Editorial Board|2025-05-29T12:50:54+08:00May 28th, 2025|

How Companies Can Implement a Holistic Approach to Workplace Mental Health and Well-Being

By Hannah Krisha Tongco|2025-05-29T22:52:25+08:00May 26th, 2025|

Why Outsourced Live Chat Agents Are the Secret Weapon of E-Commerce Giants

By EJ Verginisa|2025-05-29T11:45:27+08:00May 26th, 2025|

Beyond Agents: The Rise of Specialized Support Roles in Modern BPOs

By SuperStaff Editorial Board|2025-05-29T10:11:25+08:00May 25th, 2025|

Outsourcing Strategies

Top 10 Benefits of Insurance BPO Services in 2025: Enhancing Efficiency and Customer Satisfaction

By EJ Verginisa|2025-06-18T18:07:18+08:00June 19th, 2025|

Behind Every Great Policy Is a Smart Partner Providing Insurance BPO Services

By Ann Gelli Tolentino|2025-06-18T17:11:18+08:00June 18th, 2025|

The Real Cost of In-House Support vs. Outsourcing Call Center Solutions

By Hannah Krisha Tongco|2025-06-17T14:12:02+08:00June 17th, 2025|

Nearshoring and Onshoring Are Shaping Manufacturing Trends 2025

By Lorenzo Ruiz Castro|2025-06-17T14:21:10+08:00June 16th, 2025|

Industry Insights

BPO Dispatching and Logistics Support Through Supply Chain Outsourcing Providers: Your Secret Weapon Amid Global Trade Wars

By Jaymee Cichon|2025-06-24T16:14:56+08:00June 24th, 2025|

Telecardiology Is on the Rise: Embracing Digital Acceleration Through Specialty Healthcare Outsourcing

By Hannah Krisha Tongco|2025-06-24T16:01:21+08:00June 24th, 2025|

As U.S. Tourism Declines, Here’s How Travel BPO Services Can Help Agencies Cut Costs While Maintaining Efficiency

By Jaymee Cichon|2025-06-24T15:31:27+08:00June 24th, 2025|

Addressing the Growing Demand for Advanced Healthcare Analytics: How KPO Solutions Empower Medical Institutions

By SuperStaff Editorial Board|2025-06-23T19:41:24+08:00June 23rd, 2025|

Offshoring

Harness the Philippines’ Potential: The Unofficial Best Country for Outsourcing Virtual Assistants in 2024

By SuperStaff Editorial Board|2024-07-10T23:33:19+08:00January 9th, 2024|

Nearshore vs. Offshore Call Centers: What Are the Differences?

By Jaymee Cichon|2024-07-13T02:03:14+08:00October 4th, 2023|

6 Outsourcing Solutions To Prepare You For the Black Friday and Cyber Monday (BFCM) Sales Craze

By Jaymee Cichon|2024-09-18T12:20:13+08:00September 27th, 2023|

Top 5 Outsourcing Best Practices: Get the Best Out of BPOs in the Philippines

By SuperStaff Editorial Board|2024-07-13T02:23:29+08:00August 25th, 2023|

Nearshoring

A Detailed Guide to Nearshore Outsourcing for Forward-Thinking Leaders

By SuperStaff Editorial Board|2024-10-10T14:40:04+08:00September 29th, 2024|

Ring-Ring, Hola Medellín! Nearshoring Takes Powerful Spin in the ‘City of Eternal Springs’

By SuperStaff Editorial Board|2024-08-28T08:57:40+08:00May 16th, 2024|

Unlocking Colombia: Your FAQs on Nearshoring Answered

By SuperStaff Editorial Board|2024-11-25T21:12:05+08:00April 21st, 2024|

Launch Faster Even On A Budget: Why More Fintech Startups Choose Fintech Development Outsourcing to Colombia

By SuperStaff Editorial Board|2024-10-09T07:50:18+08:00April 4th, 2024|

Artificial Intelligence and Machine Learning

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Unraveling the Critical Role of a Data Scientist in Your 2024 AI Development Projects

By SuperStaff Editorial Board|2024-11-25T10:57:50+08:00January 10th, 2024|

Building Your Artificial Intelligence Projects in 2024? Know What AI Support Team You Need

By SuperStaff Editorial Board|2024-07-13T01:35:42+08:00December 22nd, 2023|

What Is Data Labeling and Annotation: The Backbone of Business Analytics and AI Training

By Jaymee Cichon|2024-11-25T10:58:27+08:00December 7th, 2023|

Human Interest

Call Center Playlist: What Filipino Agents Are Listening to at Work

By Hannah Krisha Tongco|2025-03-21T23:07:50+08:00March 21st, 2025|

Beyond Policies: Creating a Workplace Where Transgender Employees Truly Belong

By EJ Verginisa|2025-04-07T09:26:09+08:00March 20th, 2025|

Championing Diversity: How Organizations Can Support Women’s Advancement

By Hannah Krisha Tongco|2025-03-28T04:23:05+08:00March 20th, 2025|

Zodiac Signs at Work: What Your Star Sign Says About Your Call Center Personality

By Hannah Krisha Tongco|2025-03-17T06:28:12+08:00March 15th, 2025|