BlogSuperStaff Writer2025-06-27T10:59:06+08:00

Blog Archive

Top 7 Challenges in the Call Center Industry and How To Address Them

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|September 3rd, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|August 28th, 2024|

Harnessing BPO Partnerships for Breakthrough Ideas: Practical Advice for CIOs

By SuperStaff Editorial Board|August 26th, 2024|

Customer Experience

From Chaos to Control: How BPOs Are Solving Supply Chain Bottlenecks

By Ann Gelli Tolentino|2025-05-13T05:11:15+08:00April 18th, 2025|

Helpdesk to Cybersecurity: A Breakdown of IT Functions You Can Outsource Today

By Ann Gelli Tolentino|2025-05-13T05:24:05+08:00April 18th, 2025|

From Cost Saver to Growth Driver: The True Value of Customer Service Outsourcing in 2025

By Ana Catalina Paje|2025-05-08T17:01:50+08:00April 17th, 2025|

Why CX Is More Important Than Ever: Improving Customer Service Through Outsourcing To Address Sinking U.S. Consumer Sentiment

By SuperStaff Editorial Board|2025-06-17T13:59:55+08:00April 16th, 2025|

Ahead of the Curve Trends

No More ‘Revenge Quitting:’ How RPO Solutions Help Improve Employee Experience From End to End

By Chona Sunico|2025-05-29T08:37:26+08:00May 19th, 2025|

Integrating Blockchain Into Your Financial Institution? Here’s Why You Should Outsource Blockchain Development Services for a Seamless Implementation

By Billy Samonte|2025-05-29T08:59:48+08:00May 19th, 2025|

As the U.S. Goes All-In on Crypto, Web3 Startups Look Offshore for Fast, Scalable Support

By SuperStaff Editorial Board|2025-05-29T07:40:31+08:00May 8th, 2025|

How Logistics Providers Can Stay Profitable Amid Fluctuating E-Commerce Demand

By SuperStaff Editorial Board|2025-06-03T13:12:06+08:00May 8th, 2025|

Outsourcing Strategies

AI Revolutionizes 24/7 Help Desk Outsourcing: What Businesses Need to Know

By SuperStaff Editorial Board|2025-06-17T13:57:21+08:00June 13th, 2025|

Outsourcing as a Solution to Labor Shortages and Business Agility

By mlcruz|2025-06-11T21:31:11+08:00June 12th, 2025|

From Scripts to Smart Systems: How Customer Service Outsourcing Is Evolving Through Automation

By mlcruz|2025-06-11T19:42:57+08:00June 12th, 2025|

With Inflation Rising Again, Can Outsourcing Still Save You Money?

By Jaymee Cichon|2025-06-11T22:57:46+08:00June 5th, 2025|

Industry Insights

Outsourcing Medical Billing: How Virtual Assistants Are Revolutionizing Processes in the Philippines

By Jaymee Cichon|2025-06-18T17:18:27+08:00June 19th, 2025|

From AI Drug Discovery Limit to Precision Medicine: Latest Innovations in Healthcare and the Role of Outsourcing in Technology Adoption

By SuperStaff Editorial Board|2025-06-16T18:27:15+08:00June 16th, 2025|

Human + AI: The Customer Support Model That Wins in 2025

By SuperStaff Editorial Board|2025-06-16T18:16:16+08:00June 16th, 2025|

Leverage Travel Call Center Outsourcing for Increased Cost-Effectiveness and Agility Amid Declining US Tourism

By Jaymee Cichon|2025-05-29T13:16:44+08:00June 4th, 2025|

Offshoring

Why the Philippines Is a Top Destination for Multilingual Omnichannel Customer Support

By Jaymee Cichon|2024-07-13T03:27:44+08:00May 16th, 2023|

Where Do US Firms Go for Offshoring: Outsourcing Companies in the Philippines and Other Countries

By Ann Gelli Tolentino|2024-10-08T19:48:31+08:00April 17th, 2023|

Friendshoring vs. Outsourcing vs. Offshoring vs. Nearshoring: New Buzzwords That B2B Decision Makers Must Know

By |2024-07-13T03:38:06+08:00March 23rd, 2023|

5 Reasons Why Partnering With a Call Center in the Philippines is the Best Strategy As Odds of US Recession Looms

By SuperStaff Editorial Board|2024-07-13T03:40:59+08:00March 11th, 2023|

Nearshoring

Shakira, Sofia Vergara Are Colombians and 16 Other Fascinating Facts About Colombia

By Hannah Krisha Tongco|2024-02-13T15:54:31+08:00February 7th, 2024|

Nearshoring to Latin America: Why Names as Big as Apple, Dell, and General Motors Have Moved Operations

By Ana Catalina Paje|2024-07-10T23:20:32+08:00January 24th, 2024|

Colombia Vs. Other Nearshoring Locations: A Quick Comparison for Navigating 2024 Supply Chain Disruptions

By SuperStaff Editorial Board|2024-02-23T11:48:34+08:00January 3rd, 2024|

What Is Nearshoring and How Does It Shape Your 2024 Success Strategy?

By SuperStaff Editorial Board|2024-07-13T01:36:19+08:00December 21st, 2023|

Artificial Intelligence and Machine Learning

Why and Hows of Hiring Machine Learning Engineer Teams from Colombia

By Jaymee Cichon|2023-12-20T15:19:03+08:00October 16th, 2023|

Generative AI Content Creation and Customer Experience: A Significant Link Between Two Seemingly Separate Concepts

By |2025-02-03T10:05:40+08:00September 29th, 2023|

Redefining Customer Experience With Human-Centered AI Touch Points

By SuperStaff Editorial Board|2024-07-13T02:04:32+08:00September 21st, 2023|

What Role Does Conversational AI Play With Customer Experience?

By SuperStaff Editorial Board|2024-09-18T12:20:21+08:00September 19th, 2023|

Human Interest

DINKs, SINKs, DINKWADs: Meet Today’s Modern Employees

By Hannah Krisha Tongco|2025-01-22T08:34:34+08:00May 8th, 2024|

8 April Fools’ Pranks That Went Horribly Wrong for Major Brands

By SuperStaff Editorial Board|2024-07-18T14:42:10+08:00March 31st, 2024|

Stop! This Could Happen to You! 14 Red Flags Every Job Seeker Should Know

By Hannah Krisha Tongco|2024-10-01T10:37:24+08:00March 24th, 2024|

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

By Hannah Krisha Tongco|2025-03-03T09:45:32+08:00March 11th, 2024|