customer service outsourcing

Bridging the Gap: How To Cater to Diverse Generational Customer Support Preferences

Catering to consumers from all walks of life is ...

By Hannah Krisha Tongco|2025-07-22T12:20:13+08:00October 18th, 2023|Customer Experience, Insider Insights, Outsourced Customer Service|Comments Off

Florida’s Medicaid 2-Hour Wait Time for Spanish Speakers and Other Scenarios Showing Significance of Multilingual Customer Service Agents

Floridian healthcare insurance has grown more volatile over the ...

By Jaymee Cichon|2025-07-22T12:20:15+08:00October 13th, 2023|Multilingual Support, Nearshoring, Outsourced Customer Service|Comments Off

Proving the Power of Human Customer Service Through These 7 Real-Life Stories

Today’s business landscape is evolving at the speed of ...

By Hannah Krisha Tongco|2025-07-22T12:20:33+08:00September 11th, 2023|Customer Experience, Outsourced Customer Service|Comments Off

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